Family Services Coordinator (Organ & Tissue Donation)

About the position Are you looking for a mission-driven career? Lifeline of Ohio coordinates and promotes organ, eye, and tissue donation across Ohio and is currently seeking a Family Services Coordinator (FSC) to join our team. FSC's work directly with families and hospital staff when organ, eye and tissue donation becomes a possibility. If you enjoy working in critical care settings alongside families, this role may be a great fit. Wondering what a ‘day in the life’ of a Family Services Coordinator looks like? Take a listen to this podcast episode that interviews an FSC at a partner organization, Life Center! Role overview : Family Services Coordinators are responsible for providing support and assistance to both the donor families and the hospital staff to maximize the opportunities for organ and tissue donation and transplantation. This includes guiding the family through the initial steps, ensuring their needs are met, introducing the opportunity for donation, and offering support throughout the entire process. FSC’s will frequently go on-site to assigned hospitals to assess and evaluate the status of potential donors. Regional travel is required . Considerable "on-call" responsibility required for onsite visits for potential donor situations. Successful candidates will possess the following : The capacity to compartmentalize and cope with issues pertaining to death An understanding of the grief process and comfort with talking about death and end of life options Ability to flex between working remotely, in our corporate office, and in multiple hospitals Attention to detail to ensure accurate documentation and charting Ability to build positive relationships with families in crisis and hospital staff Ability to lead hospital staff and donor families through the donation process with respect, dignity and humility Some experience/exposure to clinical work a plus Must be an advocate for organ, tissue and eye donation

Responsibilities

• Respond to donor referrals from hospital partners, conducting on-site follow-up of referrals and document findings.
• Assesses families'/significant others' understanding and acknowledgment of patient's clinical status, prognosis and brain death on an ongoing basis.
• Provide consistent reinforcement and clarification to the family regarding the physician's statements about grave prognosis, brain death imminent status, or donation after cardiac death potential. Educate families on the need and benefits of donation , as well as the overall donation process.
• Obtain authorization for donation from family members for suitable candidates by providing education and resources.
• Conduct Donor Risk Assessment Interviews (DRAIs) with family members after obtaining authorization for donation. Chart all collected information according to established procedures and protocols After recovery procedures are complete, place follow up calls to families to inform them about the organs that were recovered and to solicit feedback on their donation experience. Document all communication in iTransplant.
• Collaborate with members of the hospital development team to ensure positive relationships with our hospital partners Understand the Hospital performance data with sufficient confidence to articulate and share donation measures with hospital partner stakeholders.
• Contribute to the development and improvement of department policies, processes, and procedures.

Requirements

• Must be able to work on-call shifts with a rotating schedule
• Must have a valid driver's license and reliable transportation to use for traveling within our service area (mileage provided)
• 2 years of applicable work experience preferred (funeral services, hospice care, grief/trauma counseling, child life, and clinical chaplainship are a huge plus!)
• Bachelor’s degree in an appropriate field, or equivalent work experience in organ procurement or one of the previously mentioned careers/industries
• Knowledge of regulations applicable to organ and tissue recovery a plus!

Benefits

• Competitive hourly rate with mileage reimbursement
• Affordable and comprehensive Medical, Dental, and Vision Plans (including PPO, HDHP, and HSA)
• Generous PTO bank available for immediate use
• 12-week Paid Maternity, Paternity, and Family Leave
• Company provided term life, AD&D, and long term disability insurance
• Company paid-for certifications and license renewals
• Tuition Reimbursement Stipend
• 401(k) plan with company match (no waiting period!)
• Performance Bonuses
• Organizational dedication to internal advancement and promotion opportunities

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