Remote Deputy Program Manager; Behavioral Healthcare Operations

Position: Remote Deputy Program Manager (Behavioral Healthcare Operations)

• * Deputy Program Manager (DPM)
• * to provide leadership, oversight, and operational management for multiple contracts.

We are seeking a highly skilled

• * Key Responsibilities
• * Support the Program Managerin directing and managing multiple work groups across planning, task order management, budgeting, property management, and procurement. Ensure all work meets quality, schedule, and cost expectations. Work with the Program Manager to adjudicate regional allocation of headcount/workshare among teammates. Travel to assigned sites, meet regularly with the client and employees. Understand regional compliance with all contract requirements.

Support regional/service area for continuous improvement and implement improvements. Work closely with the Program Manager on any staff or resource issue within the assigned regional/service area of the Program, including the direction or re-direction of resources to facilitate execution of any task. Other duties as assigned. submission. In absence of the Program Manager, act as primary POC to the client to ensure communication specific to that client. Develop, monitor, and recommend strategic plans to support contract requirements and emerging client needs. Monitor innovations/ improvements for success in contract execution. Work closely with Program Management to make overall operational decisions regarding deployment of resources among regional/service locations. Provide management/inputs in selection, training, and performance of assigned and/or matrixed personnel. Manage regional staffing plans, oversee regional resources, and project execution; comply with all reporting requirements. Prepare and participating in, presentation of monthly internal program reviews and status reports as needed. Plan regional Teammate, PMO, and client meetings as needed. Act as the primary point of contact for customers in the Program Manager’s absence, providing updates on program performance and ensuring customer satisfaction. Interface with customers on a consistent basis to ensure that team meets expectations, modify plan/processes to successfully meet client requirements. Implement customer satisfaction process, reporting and response; ensure metrics are captured and reported. Participate in investigations for corrective actions/nonconformance.

• * Qualifications*

• ** Education & Licensing* •

• • Experience:
• * 6+ years of leadership experience in behavioral health care operations within the Department of Defense, corporate, or civilian sectors. Extensive experience in clinical supervision of non-medical counseling, negotiating andformalizing

Service Level Agreements (SLAs), and wellness services (CEAP preferred).Strong knowledge of military mission activities, military treatment facilities, civilian behavioral health, wellness, and EAP services. Experience in a Program Management Office (PMO) is a plus.

• * Certifications &

Skills:

• *

PMP certification

(or ability to obtain within six months). Lean Six Sigma or Certified Professional in Healthcare Quality (CPHQ) preferred (or ability to obtain within six months). Clinical supervisory credential preferred(or ability to obtain within one year). Proven ability to lead, mentor, and develop teams in a government contracting and matrixed management environment. Strong strategic mindset to drive growth and expand business opportunities.

• ** We Value Our People –
• * We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential.
• ** We Deliver –
• * We are uncompromising in our commitment to deliver innovative, high-quality, technology-led solutions for our customers and exceptional, sustainable value for all our stakeholders.
• ** We Are People of Integrity –
• * We value honesty, trust, courage, fairness, prudence and tenacity. We believe doing what’s right for the planet, the communities where we work, and our people is good for business.
• ** We Empower –
• * We empower our people with a shared purpose, the right tools and the supportive culture they need to be proactive decision-makers, to be adaptive to change, and to succeed.
• ** We Are a Team of Teams –
• * We have a will to succeed, but we value the achievements of our team of teams over individual accomplishments. Our collective focus makes us a better, stronger, more effective company.

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