Experienced Customer Service Representative (Chat) – Vision Care Industry Pioneer

At arenaflex, we're revolutionizing the way people access vision care, making it simpler, easier, and more accessible for everyone. As a leading provider of innovative products and services, we're committed to putting our customers first and delivering exceptional experiences. Our legendary culture, born from the award-winning heritage of 1-800 Contacts, continues to inspire and drive us forward. With the support of our parent company, KKR, a global leader in private equity investment, we're poised for continued growth and success.

Join Our Team

We're seeking an experienced Customer Service Representative (Chat) to join our dynamic team. As a key member of our customer-facing team, you'll play a vital role in delivering top-notch service to our customers, providing solutions to their queries, and driving sales growth. If you're a self-motivated, driven, and innovative individual with a passion for customer service and sales, we want to hear from you.

The Opportunity

As a Customer Service Representative (Chat), you'll be responsible for:

• Answering 2-3 incoming chats using the LiveEngage (LivePerson) platform, responding to customer inquiries, and resolving issues in a timely and efficient manner.
• Replying to incoming emails from customers, providing clear and concise solutions to their queries.
• Requesting contact lens prescriptions from eye care providers as needed, ensuring seamless communication with our customers and partners.
• Consulting customers on the best value for their contact lens purchase, driving sales growth and revenue.
• Providing exceptional customer service in a fast-paced environment, delivering solutions that create a positive experience for our customers.
• Maintaining high performance metrics, including quality, sales, and dependability, to ensure exceptional customer satisfaction.

What We're Looking For

To succeed in this role, you'll need:

• A high school diploma (or GED equivalent) and a strong foundation in customer service and sales.
• Excellent typing and computer skills, with a minimum of 35 words per minute.
• A hustle and tireless work ethic, with a self-starter mentality and a drive to succeed.
• The ability to multitask and prioritize tasks simultaneously, with a focus on delivering exceptional results.
• Innovative thinking and problem-solving skills, with the ability to think on your feet and adapt to changing situations.
• Previous experience in customer service and sales is a plus, but not required.

Our Company Culture

At arenaflex, we live by our core values:

• Big-hearted: We're passionate about making a difference in our customers' lives.
• Tenacious: We're driven to succeed, with a relentless pursuit of excellence.
• Unconventional: We think outside the box, embracing innovation and creativity.
• Better together: We believe in collaboration, teamwork, and mutual support.

Perks and Benefits

As a valued member of our team, you'll enjoy:

• Free eye exams for your entire family, with deep discounts on lenses, glasses, and other services.
• Amazing healthcare coverage, tuition reimbursement, and a 401(k) match.
• Exposure and training to other roles in the company, with career pathing and internal internship opportunities.
• A dynamic and supportive work environment, with a focus on growth and development.

Requirements

To be considered for this role, you must:

• Live in one of the following approved states: Utah.
• Be available to work a variety of shifts, including weekends and evenings.

How to Apply

If you're a motivated, driven, and innovative individual with a passion for customer service and sales, we want to hear from you. Apply now to join our team and be a part of arenaflex's exciting journey. Apply Job! Apply for this job