Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. We're a place where you can share your ideas freely, learn, grow, and thrive in a dynamic and inclusive environment. Our team is driven by a shared purpose: to power and empower how people live, work, and play by connecting them to what brings them joy.

Join the arenaflex Team Life

As an Experienced Customer Sales and Service Representative, you'll be at the forefront of delivering exceptional customer experiences on America's fastest and most reliable network. You'll be the face of arenaflex, working closely with customers to understand their needs, resolve issues, and provide tailored solutions that meet their unique challenges. With your superior sales and customer service skills, you'll be the key to building trust, loyalty, and long-term relationships with our customers.

What You'll Be Doing

* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service

• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

* A true consultative salesperson who is energized by meeting sales goals and building relationships with customers

• Someone who takes a deep interest in learning about customers, business challenges, and industry trends
• A team player who enjoys the fast pace and urgency needed to manage incidents and can juggle multiple priorities
• An empathetic and effective communicator who can diffuse sensitive situations and take real ownership of customer concerns
• A driven individual who is committed to providing exceptional customer service and helping customers stay connected to what matters most

Even Better If You Have

* A related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

What We Offer

* A dynamic and inclusive work environment that encourages authenticity and fosters a sense of belonging

• A comprehensive total rewards package that includes health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
• Opportunities for career growth and development in a rapidly evolving industry
• A collaborative and supportive team that is passionate about making a difference
• Flexible work arrangements, including remote work options, to support work-life balance

Compensation and Benefits

* The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience

• This is an incentive-based position with the potential to earn more
• For part-time roles, your compensation will be adjusted to reflect your hours
• arenaflex offers a comprehensive total rewards package that includes health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance

Equal Employment Opportunity

arenaflex is proud to be an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We strive for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We're committed to a culture that values diversity, equity, and inclusion.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our commitment to diversity, equity, and inclusion. Apply for this job