Experienced Part-Time Remote Customer Service Representative – Health Plan Partnerships

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our members' expectations. As a key member of our customer service team, you'll play a vital role in providing prompt and courteous support to our health plan partners, addressing their inquiries about our transportation services. If you're passionate about delivering top-notch customer service, have excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions for the healthcare industry. Our mission is to empower individuals and families to live healthier, more fulfilling lives by delivering exceptional customer experiences. We're committed to fostering a culture of excellence, diversity, and inclusion, where our employees feel valued, supported, and empowered to succeed.

Job Summary

As an arenaflex Customer Service Representative (CSR), you'll be responsible for providing exceptional customer service to our health plan partners, addressing their inquiries about our transportation services. You'll work in a fast-paced, dynamic environment, handling inbound calls, meeting productivity metric goals, and ensuring compliance with HIPAA and other regulatory protocols.

Key Responsibilities

* Handle inbound calls from health plan members and representatives, addressing their inquiries about our transportation services

• Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey
• Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI)
• Escalate transportation and customer service concerns to contact center leadership team
• Collaborate with team members to resolve complex customer issues and improve overall customer satisfaction
• Participate in ongoing training and development programs to enhance your skills and knowledge

Requirements

* Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience

• High School degree or equivalent
• Ability to sit for 4 hours or more a day wearing a headset
• Secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift
• Download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
• Excellent written, communication, and data entry skills
• Moderate experience in Microsoft Teams, Outlook, and Word
• Ability to adapt to high and fast-paced call volume
• Fluency in Spanish is a plus

Preferred Qualifications

* 1+ year of experience in a customer service or contact center environment

• Experience working with health plan partners or similar organizations
• Certification in customer service or a related field
• Experience with data entry and CRM software

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and critical thinking skills
• Ability to adapt to changing priorities and deadlines
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Strong technical skills, including Microsoft Office and CRM software

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a CSR, you'll have access to ongoing training and development programs, including:

• Ongoing training and coaching to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

arenaflex is a remote-friendly company, offering a flexible and dynamic work environment. As a CSR, you'll work from the comfort of your own home, with access to our state-of-the-art technology and tools. Our company culture is built on a foundation of excellence, diversity, and inclusion, where our employees feel valued, supported, and empowered to succeed.

Compensation, Perks, and Benefits

* Competitive hourly rate of $16.50 per hour

• Comprehensive benefits package, including:

+ 401(k) matching + Dental insurance + Health insurance + Paid time off + Referral program + Vision insurance + Work from home

• Ongoing training and development programs
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Application Instructions

If you're passionate about delivering exceptional customer service and have the skills and qualifications we're looking for, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Application Question(s)

* Are you willing to undergo a background check, in accordance with laws and regulations?

• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Work Location

Remote Apply for this job