Customer Success and Sales Manager

Looking to build your career and design your future? You have come to the right place. About ILG: Interior Logic Group, the United States’ premier and largest provider of interiors for new homes is changing the home building industry by delivering the most powerful virtual home shopping, design, and analytics platform. Our technology engages new home buyers, accelerates option selection, drives incremental revenue, and improves homebuyer satisfaction. ILG technology creates significant value for our customers and their homebuyers. We have developed an end-to-end technology platform that offers dynamic experience from option selection through product installation. Our cutting-edge option selection tools are customized to the individual community and floor plan. Homebuyers select through our visualization technology and real-time pricing data to create a personalized, user-friendly design experience unmatched in the industry. Come join an amazing team where we are transforming the new home design industry with our innovative technology! Overview: We are looking for a Customer Success and Sales Manager to drive adoption, satisfaction, and long-term success for our customers using the Auros Home Design platform. This role combines customer relationship management, B2B software sales, product expertise, and hands-on training with cross-functional collaboration across Product, Sales, and Engineering. The ideal candidate is proactive, customer-focused, and confident in conducting product demos and user training sessions for both customers and internal teams to ensure everyone gets maximum value from the platform. Key Responsibilities: Drive new SaaS sales opportunities identify prospects, deliver product demos, and close new customer contracts to meet revenue goals. Onboard and train new customers to ensure smooth software adoption, effective product usage, and long-term satisfaction. Manage ongoing customer relationships, acting as the main point of contact to ensure satisfaction, retention, and loyalty. Negotiate and close SaaS contract renewals, upsells, and expansions, aligning customer needs with business objectives. Collaborate with cross-functional teams (sales, product, marketing, and support) to ensure a seamless customer experience throughout the lifecycle Communicate customer insights to internal teams to guide product enhancements and improve the overall customer experience. Required Skills and Qualifications: Bachelor’s degree in a related field Minimum of 5 years of experience in B2B2C SaaS products, customer success, software sales, e-commerce platforms, product management, or related roles. Advanced proficiency in Microsoft Office Suite, Presentations, Canva etc. Exceptional organizational skills and the ability to manage multiple priorities simultaneously. Strong attention to detail and commitment to producing high-quality, accurate work. Able to travel within United States 25% of the time If you are an effective communicator, problem solver, excited to collaborate with regional sales teams for software sales and demonstrates diligence in delivering top-notch support and training to designers and builder sales teams, please apply and we can’t wait to speak with you. Pay range: $90-$110K If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin. Recently it has come to our attention that there are recruitment scammers who falsely represent themselves as affiliated with Interior Logic Group, possibly in an attempt to extract information from potential job applicants. If you are contacted by anyone purporting to be a recruiter for ILG or directing you to a website, we encourage you to exercise caution and due diligence. The correct website for job postings for ILG is https://interiorlogicgroup.wd5.myworkdayjobs.com/CareersatILG. Please call us directly if you have any concerns: 800.959.8333. Powered by its award-winning technology platform, Interior Logic Group, Inc. is the largest national provider of interior design and finish solutions to the building industry. Our scalable solutions increase customer profitability, improve construction quality, and reduce cycle times—with our team deeply focused on providing an exceptional customer experience. We provide installation services and supply chain management for a diverse range of single family, multifamily, commercial, and repair and remodel customers. People choose to build their careers at ILG because of our passionate team, company culture, flexible work options, and growth opportunities. We invest in our workforce to help them achieve great things both personally and professionally, offering wide-reaching benefits from healthcare support to financial well-being. Check out some of our top benefits we have to offer: At our company, we believe in supporting your health, your goals, and your future. That’s why we offer a comprehensive benefits package designed with flexibility and well-being in mind: Medical, dental, and vision coverage, including multiple plan options to fit your needs, covering both physical and mental health 401(k) with company match, short- and long-term disability, life insurance, and access to a Flexible time off, 8 paid holidays, and additional leave benefits so you can recharge, rest, and focus on what matters most. Access to supplementary optional benefits, including a company-sponsored weight loss management program and pet insurance With over 200 locations throughout the United States, including 100+ Design Studios, there are opportunities to learn, grow, and reach your full potential! For more information about Interior Logic Group, visit www.interiorlogicgroup.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin. U.S. Department of Labor Information Know Your Rights Pay Transparency Apply tot his job Apply To this Job