Experienced Customer Service Agent – Fixed Term Contract at arenaflex
Job Summary:
Join arenaflex, a forward-thinking company revolutionizing the self-storage industry with innovative solutions, as an Experienced Customer Service Agent on a fixed-term contract until July 2025. As a key member of our team, you will be responsible for delivering exceptional customer service, driving sales, and ensuring seamless operations. If you're a motivated and results-driven individual with a passion for customer satisfaction, we encourage you to apply for this exciting opportunity.
About arenaflex:
arenaflex is a leading provider of affordable self-storage solutions, catering to diverse needs across the home and business sectors. Our modern, clean, and bright stores are designed to meet the evolving demands of our customers. At arenaflex, we recognize the importance of our people in driving our success. We're committed to fostering a culture that values autonomy, innovation, and exceptional customer service.
Key Responsibilities:
As an Experienced Customer Service Agent, you will be responsible for:
- Positively managing existing customer enquiries and issues, ensuring first-step resolution where possible.
- Proactively and consistently dealing with customer queries to maximize opportunities to protect and increase revenue for the company.
- Actively engaging with team competitions and incentives to drive personal and team goals.
- Achieving individual minimum KPI levels – daily, weekly, and monthly.
- Providing feedback on the impact of changes to processes to the CC Manager.
- Delivering exceptional customer service at all times, in accordance with the Customer Service Charter, and driving positive Feefo/Google reviews.
- Effectively dealing with customer complaints and resolving them to the satisfaction of the customer or escalating to the CC Manager where necessary.
Operations:
* Maintaining accurate records of all communications with customers on the RS3 Cloud system, including answer services, emails, social media, and phone conversations.
- Ensuring all reporting tools are correctly completed to the agreed timelines.
- Escalating any system issues that are reducing the department's ability to run effectively.
- Escalating any issues raised by customers regarding customer-facing technology, such as access points, online check-in, and my account.
- Providing suggestions and feedback to the CC Manager regarding improvements to systems that would enhance customer experience or improve activity.
- Assisting the CC Manager in identifying ways to improve department processes.
- Ensuring all equipment, such as laptops and headsets, is maintained and kept in good working order.
Benefits:
* 20 days pro rata holiday entitlement plus bank holidays
- Extra day holiday for your birthday/personal day
- Annual Company Events Day
- Hybrid Working
- Enhanced family policies – Maternity, Paternity
- Discretionary bonus scheme
- Laptop
Requirements:
* 2 years of customer service experience (required)
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong problem-solving and analytical skills
- Proficiency in using technology, including CRM systems and Microsoft Office
- Ability to work independently and as part of a team
- Flexibility to work Monday to Friday, with occasional weekend availability
Work Environment:
* Remote work arrangement
- Access to modern, clean, and bright stores
- Collaborative and dynamic work environment
- Opportunities for professional growth and development
Schedule:
* Monday to Friday
- Weekend availability (occasional)
Pay and Benefits:
* £26,750.00 per year
- Bonus scheme
- Company events
- Free parking
- On-site parking
- Work from home
How to Apply:
If you're a motivated and results-driven individual with a passion for customer satisfaction, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Opportunities:
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that values diversity, equity, and inclusion.
Contact Us:
For more information about this role or to discuss your application, please contact our HR team at [arenaflex HR Email]. We look forward to hearing from you! Apply for this job