Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network
At arenaflex, we're passionate about connecting people, businesses, and things in ways that bring joy and transform lives. As a Customer Sales and Service Representative, you'll be at the forefront of this mission, delivering exceptional customer experiences that exceed expectations. If you're a true consultative salesperson with a passion for technology and a knack for building relationships, we want to hear from you.
About arenaflex
arenaflex is a leading provider of innovative communication and technology solutions that empower individuals and businesses to thrive in an ever-changing world. Our V Team is a community of talented individuals who share a common goal: to power and empower how people live, work, and play. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
Your Role
As a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience to our valued customers. You'll be the face of arenaflex, providing expert guidance and support to help customers navigate our products and services. Your responsibilities will include:
- Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
- Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers.
- Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
- Responding to requests from customers about arenaflex products and services.
- Verifying service order accuracy and completeness and making corrections/changes, as needed.
- Negotiating the collection of overdue bills.
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
- Managing various systems and work tools while engaging on the phone with customers.
What We're Looking For
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be:
- A customer-centric individual with a passion for delivering exceptional experiences.
- A strong communicator with excellent listening skills and the ability to diffuse sensitive situations.
- A team player who is comfortable working in a fast-paced environment and juggling multiple priorities.
- A problem-solver with a knack for identifying customer needs and proactively offering solutions.
- A technology enthusiast with a basic understanding of arenaflex's products and services.
- A goal-oriented individual with a track record of meeting sales targets and exceeding customer expectations.
Preferred Qualifications
While not required, the following qualifications would be an asset:
- Related Associate Degree or 2+ years' relevant experience.
- Customer Service call center experience.
- Previous collections experience.
- Experience with selling products and services.
- Customer service skills.
- Demonstrated ability to communicate with detail and precision.
What We Offer
As a Customer Sales and Service Representative at arenaflex, you can expect:
- A competitive compensation package with opportunities for growth and advancement.
- A comprehensive benefits program, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance.
- A collaborative, inclusive work environment that encourages authenticity and fosters a sense of belonging.
- Opportunities to develop your skills and knowledge through training and professional development programs.
- A dynamic and supportive team that is passionate about delivering exceptional customer experiences.
Work Environment
As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll be expected to maintain a dedicated workspace that is free from distractions and interruptions.
Equal Employment Opportunity
arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
Compensation
The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Now! Apply for this job