Experienced Senior Learning Specialist – Customer Service Training and Development Expert for arenaflex

Introduction to arenaflex

arenaflex is a leading innovator in the industry, committed to delivering exceptional customer experiences through its cutting-edge services and solutions. As a key player in the market, arenaflex recognizes the importance of investing in the growth and development of its employees, ensuring they have the skills and knowledge necessary to excel in their roles. The arenaflex Learning Delivery team is dedicated to providing top-notch training programs that foster a culture of continuous learning and improvement. We are now seeking an experienced Senior Learning Specialist to join our team and play a vital role in shaping the learning experience for our Customer Support Associates.

Job Overview

The Senior Learning Specialist will be responsible for leading and supporting a team of up to 30 Customer Support Associates, providing an exceptional training experience that encourages long-term success. As a seasoned learning professional, you will create an optimal adult learning environment, both in-person and virtually, and utilize quantitative and qualitative data to identify training and coaching needs. Your expertise in using effective training techniques will engage Associates and manage learning sessions, driving initiatives and programs that continuously improve the training experience.

Key Responsibilities

• Supervise structured learning metrics and oversee results for the assigned territory and region
• Manage live performance metrics end-to-end for the assigned territory
• Conduct learning sessions on new processes and deliver various training courses, including continuous learning, new hire batches, and transfer batches
• Maintain data and analysis through reports on Excel (as per business requirements)
• Ensure completion of new hire training programs, coaching, and other performance improvement programs on time
• Partner with operational stakeholders as a key point of contact for the Learning Experience team
• Identify learning coaches and certify them
• Lead individual improvement projects to enhance business performance
• Drive Quality and Learning metrics
• Conduct chime sessions and classroom sessions for stakeholders

Essential Qualifications

To be successful in this role, you will need:

• 2+ years of experience in training delivery roles
• 1 year of experience in Customer Service or customer service-related work experience
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Highly accurate and fluent in Japanese and English (spoken and written)
• Flexibility to work within a 24/7 x 365 days global team across a variety of time zones
• Knowledge of adult learning, content design, and facilitation

Preferred Qualifications

While not essential, the following qualifications are desirable:

• Experience as a trainer, corporate training specialist, or related position
• Project management skills with the ability to supervise multiple projects
• Strong ability to multi-task

Skills and Competencies

To excel in this role, you will need to possess:

• Excellent communication and interpersonal skills
• Strong leadership and coaching abilities
• Ability to analyze data and identify areas for improvement
• Knowledge of instructional design principles and adult learning theories
• Experience with learning management systems and other training technologies
• Strong problem-solving and critical thinking skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Senior Learning Specialist, you will have access to a range of training and development opportunities, including:

• Professional development programs to enhance your skills and knowledge
• Leadership development opportunities to help you advance in your career
• Access to a range of training resources and tools to support your work
• Opportunities to collaborate with other teams and departments to drive business results

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values its employees and recognizes the importance of a positive work-life balance. Our company culture is built on a foundation of:

• Respect and inclusivity
• Collaboration and teamwork
• Innovation and creativity
• Continuous learning and improvement

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a range of perks and benefits, such as:

• Competitive salary and bonus structure
• Comprehensive health and wellness program
• Generous paid time off and holiday entitlement
• Opportunities for professional development and growth
• Access to a range of employee discounts and perks

Conclusion

If you are a motivated and experienced learning professional looking for a new challenge, we encourage you to apply for the Senior Learning Specialist role at arenaflex. With its commitment to innovation, customer satisfaction, and employee growth, arenaflex is the perfect place to take your career to the next level. Join our team and be part of a dynamic and supportive community that values its employees and recognizes the importance of continuous learning and improvement. Apply now to become a part of the arenaflex team and start your journey to success!