HR Call Center Rep – Per Diem Remote (MA and RI) in New Bedford, MA

HR Call Center Rep - Per Diem Remote (MA and RI) - Southcoast Health System - New Bedford, MA - work from home job Company: Southcoast Health System Job description: Work for One of the World’s Best Hospitals! For Three Consecutive Years, Newsweek named Southcoast Health among the World’s Best Hospitals (Charlton Memorial, St. Luke’s, and Tobey). In addition, since 2018, Southcoast Health has been voted by readers as South Coast Media Group’s Best Place to Work. Why? Because we have some of the most talented people in the world! We are searching for a HR Services Advisor to provide employees/customers with exceptional customer service, effectively resolving HR and Benefits inquiries, issues, and/or complaints within the scope of position responsibilities and/or triage as appropriate for resolution. Collaborate with the Payroll department to resolve pay-related issues and ensure customers receive timely responses. Maintain professionalism and provide high level of customer satisfaction managing large volumes of inbound and outbound calls in a timely manner. Maintain knowledge and understanding of current human resources policies and procedures, employment processes, routine payroll and compensation services, benefits administration, HR/Payroll record keeping and data entry, etc. Provide regular status reports to leadership of call activity.

• Hours: Per Diem
• Shift: Day Shift; 8:30 AM - 5:00 PM
• Location: Allen Street – New Bedford, MA Education and/or Experience Requirements:
• Bachelor’s degree in HR or related field preferred, but not required.
• Minimum of 2 years related HR/Benefits experience preferred but not required.
• Proven strong customer service experience is required, such as retail, service center, help desk, hospitality experience.
• Demonstrated competency with various database and Windows applications is required.
• Position responsibilities require strong verbal (phone) and written communication skills in facilitating the delivery of Human Resources, Benefits and Payroll services to all employees.
• Previous experience working in a modern contact center environment that handled Benefit, HR policies and pay issues preferred.
• Familiarity with CRM systems and practices preferred. Must be fully vaccinated against COVID 19 and seasonal Influenza. Must provide required vaccination documentation, unless approved for an exemption or deferral by Southcoast prior to starting employment. Southcoast Health is a community healthcare system with multiple access points, offering an integrated continuum of health services throughout Southeastern Massachusetts and Rhode Island. By uniting a single purpose and building an integrated system of services and resources, we have become one of the largest and fastest-growing health systems in Massachusetts. Together We Are More.
• With more than 7,500 employees, Southcoast Health is the largest employer in Southeastern Mass., and the 18th largest employer in the Commonwealth, according to the Boston Business Journal.
• We strive for a culture of health and well-being that recognizes, respects, and celebrates the rich diversity of one another and the communities we serve. We are committed to providing our employees in Massachusetts and Rhode Island with optimal benefits that promote a healthy work/life balance and add value to our employees’ lives.
• Generous Earned Time Off Package** • Health, Dental and Vision Insurance* • Tuition Assistance** • Short Term and Long-Term Disability Insurance* • Life & AD&D insurance* • Flexible Spending Accounts* • 403B Retirement Plan with match
• HealthQuest Wellness Program
• Employee Assistance Program
• Employee Discount Program
• Career Development Opportunities
• Diversity, Equity and Inclusion Council
• Available to regular status employees who are scheduled to work a minimum of 24 hours.
• *Available to regular status employees who are scheduled to work a minimum of 20 hours. Are you ready to make a difference in your community? Join us to be More than medicine! Southcoast Health is an Equal Opportunity Employer Expected salary: Location: New Bedford, MA Job date: Sat, 19 Aug 2023 22:45:35 GMT Apply for the job now! Apply tot his job

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