Senior Business Systems Analyst (Remote)
About the position Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. As a Senior Business Systems Analyst, you'll be more than a technological leader; you'll be a steward of a legacy that stretches back to 1889. The Senior Business Systems Analyst, supporting the Direct Division, plays a key role supporting product strategy with business objectives and evolving customer needs. This role focuses on enhancing the capabilities for sales and marketing through automation, personalization, and customer journey optimization powered by Salesforce.
Responsibilities
- Collaborate with stakeholders to capture, identify, and prioritize business requirements for solutions.
- Create comprehensive documentation including requirements, design specifications, and user guides supporting complete business processes.
- Collaborate closely with cross-functional teams such as data, analytics, security, and DevOps to ensure enterprise standards are adhered to.
- Continuously conduct business process evaluations and maintain system documentation.
- Support scalable technical solutions with the configuration before code mindset.
- Configure and customize Salesforce Financial Service Cloud to meet evolving needs.
- Support Salesforce and other Salesforce product implementation projects from initiation through to deployment and post-launch.
- Support system performance monitoring, proactively addressing issues, and iterating on solutions based on user feedback.
- Stay updated with Salesforce releases and industry trends and recommend improvements to optimize Salesforce functionality and processes.
Requirements
- A minimum of 3+ years of Salesforce experience bringing Salesforce solutions to market from design to implementation.
- 3+ years of experience in solutioning Sales Cloud and Service Cloud.
- 3+ years of experience in solutioning system and data integration.
- Deep understanding of Salesforce capabilities, including configuration, customization, and integration.
- Strong proficiency in business analysis techniques such as requirements gathering, process mapping, gap analysis, and stakeholder management.
- Ability to translate business requirements into Salesforce solutions effectively with a high proficiency in writing requirements and user stories.
- Experience in troubleshooting, identifying root causes, and proposing effective resolutions.
- Proficiency in SFDC Toolkit: Flows, Validation Rules, OmniStudio, and custom metadata with strong hands-on experience in technical configuration.
- Salesforce Administrator & Salesforce Business Analyst Certifications required.
Nice-to-haves
- CRM Analytics and Einstein Discovery Consultant, Data Cloud Consultant, or MuleSoft Associate preferred.
- Experience with the following Salesforce solutions is strongly desired: Financial Services Cloud, CRMA, Data Cloud, MuleSoft, and Marketing Cloud.
Benefits
- Medical, dental, vision insurance
- 401k
- PTO/paid sick leave
- Employee stock purchase plan
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