Experienced Customer Service Representative – Payments and Digital Strategy Team

Are you ready to embark on a new journey with a world-renowned airline and financial institution? Look no further than arenaflex, where you'll have the opportunity to develop your skills, advance your career, and enjoy a work-life balance like no other. As a member of our Payments and Digital Strategy team, you'll play a vital role in ensuring the smooth operation of our financial services, working closely with our customers, vendors, and internal departments to resolve complex issues and provide exceptional service.

Why You'll Love This Role

As an Experienced Customer Service Representative, you'll be part of a dynamic team that's dedicated to delivering exceptional service to our customers. You'll have the opportunity to work on a variety of tasks, including:

• Completing daily tasks related to check processing, object processing, direct deposits, and budget transfers
• Coordinating with vendors, the Federal Reserve, and other institutions to resolve issues and ensure compliance with regulations
• Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Working with customers to resolve issues and provide exceptional service
• Following and maintaining guidelines and procedures to ensure compliance with NACHA regulations and federal banking laws

What You'll Do

As an Experienced Customer Service Representative, your responsibilities will include:

• Completing data access and balancing tasks
• Coordinating with vendors, the Federal Reserve, and other institutions to resolve issues and ensure compliance with regulations
• Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Working with customers to resolve issues and provide exceptional service
• Following and maintaining guidelines and procedures to ensure compliance with NACHA regulations and federal banking laws
• Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, reviewing, and making necessary GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from customers for the timely and accurate processing of international and domestic budget transfer requests
• Researching and verifying incoming and outgoing budget transfer information
• Communicating with vendors to process budget transfers
• Understanding and being familiar with outgoing and incoming budget transfer regulations
• Depositing check returns, reviewing member back exams on draft changes, processing member exams, affirming customers for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, overseas collections, and legal fees

What You'll Need for Success

To be successful in this role, you'll need:

• A high school degree or GED
• Intermediate Excel and Word experience
• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience or education and hands-on use of the software
• Ability to work prolonged hours in aid of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet time limits under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and customers
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail
• Ability to effectively prioritize work and meet time limits
• Ability to maintain excellent performance and attendance
• Must pass relevant arenaflex and Credit Union pre-employment compliance exams

What You'll Get

As an Experienced Customer Service Representative, you'll enjoy a range of benefits, including:

• Travel Perks: Ready to explore the world? You, your family, and friends can reach 365 destinations on over 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you live well. And that's just the beginning, we also provide digital health visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Join Our Team

At arenaflex, we're committed to creating a diverse and inclusive work environment where everyone feels valued and respected. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders, helping employees reach their full potential, and creating inclusive work environments to meet and exceed the needs of our diverse global community.

Apply Now

Ready to embark on a new journey with arenaflex? Apply now and take the first step towards a rewarding career with a world-renowned airline and financial institution. Apply for this job