[Remote] MuleSoft Senior Success Architect

Note: The job is a remote job and is open to candidates in USA. Salesforce is the #1 AI CRM, dedicated to fostering a diverse and inclusive workplace. As a MuleSoft Senior Success Architect, you will drive successful outcomes for strategic customers by leveraging your technical expertise in integration and API best practices, while building strong relationships with business partners.

Responsibilities

• Become a MuleSoft subject-matter expert for the broader Success Architect organization, including related enterprise architecture concepts, governance and cross-cloud solutions
• Engage with Signature Success customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to MuleSoft
• Develop delivery and discovery assets aligned with the SA engagement catalog, tailored to the unique needs and opportunities of MuleSoft customers
• Build strong relationships with both internal and external business partners, contributing to broader goals and growth

Skills

• A broad perspective on API and integration patterns, use cases, technologies, and trends
• Significant experience as a prior MuleSoft practitioner, with hands-on experience in large scaled integration deployments
• A recognized and certified MuleSoft expert and broad technologist, with a deep understanding of the Anypoint Platform including its capabilities, limitations, design, and roadmap
• Expert domain knowledge in Performance, Scaling, DevOps and Containerization including working knowledge of Kubernetes
• Ability to evaluate architecture and infrastructure to uncover technical needs. Based on these discoveries, make recommendations for improvement with different lines of business while making use of the MuleSoft platform and supporting applications
• Demonstrated ability to analyze, design, and optimize business processes using technology and integration, with a focus on guiding customers through optimization and migration
• Ability to serve as a Trusted Advisor, driving conversations with Enterprise Architects, CTOs/CIOs, and Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance
• Ability to advise and mentor diverse teams using influence and adaptive communication strategies
• Comfortable multitasking across parallel work streams, juggling different roles and priorities in each
• A strong willingness and comfort in diving into new situations, learning about new technologies quickly, and debating different approaches and points of view
• Excellent written, presentation and overall communication skills
• Proactive and self-starting attitude with the ability to manage tasks independently
• Familiarity with micro-services, cloud architecture and considerations for on-prem vs Hybrid vs Cloud platforms
• Experience supporting/troubleshooting scaling and performance issues related to integration across distributed systems is advantageous
• Demonstrated thought leadership through publications, public speaking and others
• Past experiences leading enterprise wide initiatives, giving you an understanding of the challenges accomplishing widespread organizational change and the hindsight to address them
• Experience in a customer-facing, sales-aligned role such as a professional services consultant/architect, solutions architect or in a customer success role is a plus

Benefits

• Time off programs
• Medical
• Dental
• Vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

Company Overview

• Salesforce is a cloud-based software company that provides customer relationship management software and applications. It was founded in 1999, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is https://www.salesforce.com.

Company H1B Sponsorship

• Salesforce has a track record of offering H1B sponsorships, with 1883 in 2025, 2296 in 2024, 1850 in 2023, 2849 in 2022, 2124 in 2021, 1960 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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