Cybersecurity Customer Trust & Architecture Consultant

About the position We are seeking a highly skilled cybersecurity professional to join our client’s Customer Trust and Assurance team within a dynamic and growing cybersecurity program. In this role, you will represent the security of a modern SaaS platform by delivering accurate, engineering‑informed responses to security questionnaires, RFIs, and due‑diligence requests. You will work closely with internal engineers to understand how the platform is architected, validate the security design, and translate complex technical information into clear, customer‑ready explanations. As a security architect, you will develop deep familiarity with the product’s cloud architecture, application security controls, and threat mitigation strategies. You will articulate how the platform is built and secured to both technical and non‑technical audiences, earning trust through clarity, confidence, and technical credibility. Operating at the intersection of product security, cloud security, and customer assurance, you will help transform detailed engineering knowledge into strong customer confidence in the platform's security posture.

Responsibilities

• Respond to customer RFIs, security questionnaires, and due‑diligence inquiries related to security, privacy, and compliance.
• Collaborate closely with internal teams to gather, validate, and align accurate technical responses.
• Interpret and translate technical security concepts into clear, customer‑ready explanations.
• Support customer trust initiatives, including audits, certifications, and process improvements.
• Ensure timely, high‑quality delivery of all responses and maintain excellent communication throughout the customer lifecycle.
• Develop a deep understanding of the platform’s architecture, including cloud infrastructure, application components, identity flows, and data protection mechanisms.
• Articulate security design decisions, architectural patterns, and threat mitigation strategies in a way that builds high customer confidence.
• Partner with engineering teams to ensure externally communicated security details accurately reflect system design and controls.
• Enhance and maintain technical security documentation, architectural diagrams, and reusable content for customer assurance.
• Identify opportunities to improve clarity, consistency, and technical depth across customer‑facing security materials.

Requirements

• 8–12+ years of experience in cybersecurity, software engineering, cloud security, or related technical roles.
• Proven experience as a Security Architect, Cloud Security Engineer, Application Security Engineer, or Product/SaaS Security Engineer.
• Strong technical understanding of cloud‑native architectures (AWS, Azure, or GCP), including compute, networking, IAM, secrets management, logging, and encryption models.
• Hands‑on experience collaborating with engineering teams on system design, security controls implementation, and threat modeling.
• Exceptional communication skills with the ability to confidently represent complex technical concepts to customers and internal stakeholders.
• Experience responding to customer security questionnaires or RFIs and grounding responses in engineering detail.
• Familiarity with security and compliance frameworks such as HITRUST CSF, SOC 2, ISO 27001, or CSA STAR.
• Experience creating or maintaining architectural diagrams and technical documentation.
• Relevant certifications such as CISSP, CCSP, CISM, or cloud security certifications.
• Responsive, accountable, self-directed, and with a great work ethic.
• Confident talking to customers about security and passionate about technical solutions.
• A strong communicator, both written and verbal.
• Able to collaborate with a cross-functional team across different locations.

Benefits

• Health, Dental, and Vision Insurance: Comprehensive coverage to support your well-being.
• Employer Contributions to Health Savings Accounts (HSA): Helping you save for medical expenses.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a $200 Lifestyle Spending Account (LSA).
• Disability Insurance: Short- and long-term coverage, fully paid by the employer.
• Life and AD&D Insurance: Employer-provided coverage, with options for additional voluntary coverage.
• Employee Assistance Program (EAP): Access to personal and professional support resources.
• Career Growth Opportunities: Pathways for advancement and skill development.
• Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.

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