Experienced Part Time Weekend Customer Service Agent – French and English Language Support Specialist

Welcome to arenaflex: A Global Leader in Customer Experience

arenaflex is a pioneering force in the customer experience (CX) industry, boasting an impressive 170,000 associates worldwide. As a trusted partner to over 750 of the world's leading and digital-first brands, we pride ourselves on delivering seamless experiences to customers in their most critical moments. Our innovative CX solutions, cutting-edge technology, and expertise are designed to support the operational needs of our clients while providing exceptional customer support.

Join Our Dynamic Team as a Part Time Customer Service Agent – French

We are currently seeking a highly skilled and fluent French-speaking Customer Support agent to join our shared team. As a successful candidate, you will also be required to be fluent in spoken English, allowing you to provide top-notch support to our clients' customers. The client group you will be joining is part of our shared group, which means you will receive comprehensive training on a second client and potentially other clients as needed.

Key Responsibilities and Expectations

In this exciting role, you will be expected to support customers across various channels, including calls, emails, chats, WhatsApp, letters, and social media. Your primary objective will be to work closely with our clients to provide professional and efficient support to their customers, ensuring that all interactions are in line with contractual agreements. Your excellent customer service skills will be essential in assisting customers with their inquiries, advising them on products, and providing the best possible resolutions.

• Respond to all customer inquiries within the given timescales, efficiently and effectively
• Develop and maintain a comprehensive knowledge of client products and services
• Recognize when a problem or query should be transferred to another department or a more senior member of staff
• Deal with all correspondence as requested or required
• Log all calls accurately and in line with procedure
• Maintain and update all administration tasks
• Consult product manuals to advise customers on appropriate options and solutions
• Meet minimum monitoring criteria and daily/weekly targets

Essential Qualifications and Skills

To be considered for this role, you will need to possess the following essential qualifications and skills:

• Fluency in both English and French
• Experience or aptitude for Customer Service
• Good organizational skills
• A minimum of 20 words per minute (wpm) typing speed on a keyboard
• A working knowledge of MS Word and Excel
• Excellent communication skills and the ability to remain calm in all situations
• Ability to work independently and under pressure to achieve deadlines
• ECDL qualification is an advantage

What We Offer

In return for your hard work and dedication, we offer a range of benefits, including:

• A part-time position with 15 hours per week, working on Saturdays and Sundays between 8:30 am and 11 pm
• Learning and Development courses to enhance your skills and knowledge
• Career opportunities within the account, allowing you to grow and develop your career
• Monthly incentives to recognize and reward your achievements

Work Environment and Company Culture

At arenaflex, we believe that experiences are everything, and that happy associates are successful ones. We provide our people with the tools and freedom to learn, grow, have fun, and be themselves. Our dynamic and supportive work environment is designed to foster collaboration, creativity, and innovation, allowing you to thrive and reach your full potential.

Compensation, Perks, and Benefits

We offer a competitive compensation package, along with a range of perks and benefits, including opportunities for career advancement, professional development, and a healthy work-life balance. Our goal is to ensure that our associates feel valued, recognized, and rewarded for their contributions to our organization.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. As a Part Time Customer Service Agent – French, you will play a vital role in providing top-notch support to our clients' customers, while also developing your skills and advancing your career. Join our dynamic team at arenaflex and discover a world of opportunities, growth, and success.