Experienced Technical Customer Support Representative – Gaming Industry Expertise
At arenaflex, we're revolutionizing the world of computer gaming with our cutting-edge products and unparalleled customer service. Founded in August 2022 by a team of industry veterans and content creators, we're dedicated to setting a new standard in gaming excellence. Our mission is to provide top-notch products that are not only affordable and accessible but also backed by exceptional customer support.
About arenaflex
arenaflex is a dynamic and innovative company that's passionate about gaming and committed to delivering exceptional customer experiences. Our team is comprised of industry experts who share a common goal: to make gaming more enjoyable and accessible for everyone. With a focus on quality, affordability, and customer satisfaction, we're changing the face of the gaming industry.
Job Summary
We're seeking an experienced Technical Customer Support Representative to join our team at arenaflex. As a key member of our support team, you'll be responsible for providing top-notch technical support to our customers via email, chat, and telephone. If you're a tech-savvy individual with excellent communication skills and a passion for gaming, we want to hear from you!
Schedule
Our ideal candidate will be available to work Tuesday through Saturday, preferably from 10am to 6pm CT. This flexible schedule allows you to balance your work and personal life while providing exceptional support to our customers.
Key Responsibilities
As a Technical Customer Support Representative at arenaflex, you'll be responsible for:
- Identifying, investigating, and resolving customer questions or problems with computer software and hardware
- Providing email, chat, and telephone support to end-users experiencing technical difficulties
- Applying knowledge of computer software, hardware, and procedures to solve problems
- Guiding users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
- Identifying and escalating support situations requiring urgent attention
- Tracking and routing support requests via computerized ticketing system; thoroughly documenting resolutions
- Staying current with product upgrades, system information, and business updates
- Collaborating with other team members to research and resolve problems
- Performing other related duties as assigned
Essential Qualifications
To be successful in this role, you'll need:
- Proficient with or the ability to quickly learn an array of computer hardware and software
- Thorough understanding of computer software and hardware, including desktop computers, network devices, and peripherals
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Professional and pleasant telephone manner
- Ability to explain technical issues to technical and nontechnical customers
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office Suite or related software
- Willingness to have telephone conversations monitored for quality assurance
Preferred Qualifications
While not required, we prefer candidates with:
- Associate's degree in Computer Science or related field
- 2+ years of experience in customer technical support
Physical Demands
This role requires:
- Ability to sit for the duration of the workday
- Ability to use a keyboard, headset, and computer monitor for the workday
Benefits
As a valued member of our team, you'll enjoy:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Work From Home
Why Join arenaflex?
At arenaflex, we're passionate about gaming and committed to delivering exceptional customer experiences. Our team is comprised of industry experts who share a common goal: to make gaming more enjoyable and accessible for everyone. With a focus on quality, affordability, and customer satisfaction, we're changing the face of the gaming industry.
How to Apply
If you're a motivated and tech-savvy individual with a passion for gaming, we want to hear from you! Apply now to join our team at arenaflex and be a part of our mission to revolutionize the gaming industry. Apply Now! Apply for this job