Experienced E-commerce Customer Service Assistant for Fast-Growing Sports Equipment Brand - arenaflex Shopify / Amazon - Contract to Hire
Join arenaflex, a rapidly expanding sports equipment brand, as we revolutionize the way fitness enthusiasts shop for high-quality products online. As an E-commerce Customer Service Assistant, you will play a vital role in ensuring seamless customer experiences across our Amazon and Shopify platforms.
About arenaflex
arenaflex is a dynamic and innovative sports equipment brand that operates in the UK, EU, and USA. Our mission is to deliver exceptional products and services to fitness enthusiasts, empowering them to reach their full potential. With a strong focus on e-commerce, we are committed to providing an unparalleled online shopping experience. As a member of our team, you will be part of a fast-growing company that values creativity, continuous improvement, and employee growth.
Job Overview
As an E-commerce Customer Service Assistant, you will be responsible for addressing customer service queries, particularly on Amazon and Shopify. This role requires strong organizational skills, attention to detail, and the ability to work independently in a remote environment. Training and Standard Operating Procedures (SOPs) will be provided, but we are a fast-moving company with high expectations. If you are a motivated and customer-focused individual with experience in e-commerce, we encourage you to apply.
Key Responsibilities
* Customer Service: Respond to customer service queries, such as order status inquiries, using templated messages via Email, Amazon, Live Chat, and Text Message.
- Customer Communication: Send text messages to customers at 5:30 PM UK time advising them of multiple package deliveries using our SMS service.
- Review Management: Flag negative reviews, A to Z claims, and chargebacks, and add them to a spreadsheet across UK and EU markets.
- Other Opportunities: Depending on your level of experience, you will have the scope to expand your role to cover other aspects of the business, including the growth of Amazon and Shopify platforms.
Requirements
* Experience: Proven experience with Amazon Seller Central and Shopify platforms.
- Skills: Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
- Communication: Excellent written and verbal communication skills in English (fluent). Additional European languages (German, French, Spanish, Italian in particular) are a positive.
- Remote Work: Experience working remotely and managing tasks independently.
Why You'll Love Working with arenaflex
* Growth Opportunity: Join a fast-growing company in the sports equipment industry.
- Skill Development: Enhance your skills in a dynamic and supportive environment.
- Flexibility: Enjoy the flexibility of working remotely with a schedule that suits your needs.
- Innovation: Be part of a team that values creativity and continuous improvement.
- Future Opportunities: As a growing company, there are many opportunities to expand your role.
Additional Information
* Project Length: Long-term engagement with a flexible starting period.
- Availability: Must be available between 1 PM - 6 PM GMT (UK).
- Weekends: Not required, however scope for extra hours if desired.
- Speed to Hire: Immediate.
If you have a passion for e-commerce and possess the necessary Amazon and Shopify experience, we would love to hear from you. Apply now to join arenaflex and contribute to our exciting growth journey.
How to Apply
To apply for this exciting opportunity, please visit our website and submit your application. We look forward to reviewing your application and discussing this role further. [Apply Now](https://remotejobs.trendingnewsgo.com/register-candidate/) Apply for this job