[Remote] Epic Revenue Cycle — Analyst to Senior Consultant (Multiple Roles)
Note: The job is a remote job and is open to candidates in USA. Hummingbird Healthcare is dedicated to transforming patient access in healthcare. They are hiring for multiple roles in Epic Revenue Cycle service delivery, focusing on operational tasks such as resolving tickets, troubleshooting issues, and delivering optimization projects to enhance client service and patient experience.
Responsibilities
- Act as an extension of a client’s Epic team, supporting day-to-day stability and continuous improvement in Epic revenue cycle areas (HB/PB/Claims/Contracts)
- Triage and resolve incoming tickets: clarify the issue, reproduce it when needed, determine urgency/impact, and move it through to resolution
- Handle break-fix work by troubleshooting workflows/build, identifying root cause, and implementing safe, well-tested fixes
- Deliver small optimization projects that improve reliability, reduce friction, and help the client’s teams work more effectively
- Translate requests into clear, testable requirements—confirming what success looks like before you build
- Configure/update Epic build within your specialty area, following standards and keeping documentation clean and traceable
- Plan and execute appropriate testing (unit/integrated/regression as needed), validate outcomes, and ensure fixes don’t create downstream issues
- Communicate clearly and consistently with client stakeholders and internal teammates: status, timelines, risks, tradeoffs, and next steps
- Escalate when risk, complexity, or impact crosses thresholds—and bring recommended options, not just problems
- For Senior roles: lead more ambiguous troubleshooting, anticipate dependencies, drive prioritization, and mentor others to strengthen ticket quality, root-cause analysis, and delivery practices
Skills
- Current Epic certifications in Hospital Billing, Professional Billing, Claims, and/or Contracts
- Epic Analyst: 2+ years delivering scoped analyst work end-to-end—problem solving, requirements gathering, testing, and solution implementation
- Senior Epic Analyst: 4–5+ years independently delivering analyst work, including complex or moderately ambiguous system changes and thoughtful risk/impact management
- Senior Epic Consultant: 4–5+ years independently delivering as a consultant (or as an analyst with significant consultative exposure), leading cross-functional work and driving alignment in moderately ambiguous contexts
- Strong problem-solving skills: you can frame ambiguous issues into clear problem statements and practical paths forward
- Comfort working across systems, data, and stakeholder inputs to find what's true and what needs to change
- Strong written and verbal communication—you can explain your reasoning and adapt your message to your audience
- A quality-first mindset: you care about testing, documentation, and building things that hold up in the real world
- Ownership and reliability: you follow through, flag risk early, and ask for help when you need it
- Candidates must be legally authorized to work in the United States without sponsorship
- Deep specialization in one of the open areas (HB Contracts, Claims, HB, PB) and interest in growing into broader revenue cycle scope
- Experience leading cross-functional workstreams, mentoring others, or improving team standards/methods (especially for Senior roles)
- Experience in regulated or highly controlled environments where consistency and traceability matter
- Experience with structured delivery practices (requirements traceability, change control, test planning, release readiness)
Benefits
- Comprehensive medical, dental, and vision coverage
- Paid time off
- 401(k)
- Parental leave
- Career development support
- And more.
Company Overview
- Elevating Patient Access. Creating Good Jobs. It was founded in 2022, and is headquartered in Miami, Florida, USA, with a workforce of 201-500 employees. Its website is https://hummingbird.healthcare/.
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