Experienced Customer Service Representative – Remote Online Chat Support
At arenaflex, we're on a mission to provide exceptional financial services to our members across the state of Louisiana. As a leading state-chartered credit union, we're committed to fostering a culture of inclusivity, diversity, and innovation. We're now seeking a highly skilled and customer-focused Remote Online Chat Representative to join our team and help us deliver world-class service to our members.
About arenaflex
arenaflex has been a trusted financial partner for over 68,000 members nationwide since 1956. As the largest state-chartered credit union in Louisiana, we're dedicated to creating a safe and inclusive work environment that values diverse talents and promotes a culture of love, care, and respect. Our team is passionate about making a positive impact in our communities, and we're excited to welcome like-minded individuals who share our values and vision.
Job Summary
As a Remote Online Chat Representative, you'll be the primary point of contact for our members, providing exceptional support through various digital channels, including chat, messaging, email, and phone. You'll be responsible for resolving member inquiries, cross-selling arenaflex products and services, and opening and closing deposit accounts. If you're a customer service enthusiast with excellent communication skills and a passion for sales, we want to hear from you!
Responsibilities
A typical day in the life of a Remote Online Chat Representative at arenaflex includes:
- Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
- Providing support to ensure online membership applications are completed and submitted within a timely manner.
- Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
- Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
- Maintaining a strong working knowledge of arenaflex's products and services.
Requirements
To be successful in this role, you'll need:
- A High School Diploma or equivalent.
- 1 year of experience in a customer service position.
- Must meet the requirements for our Telecommuting Program (more information below).
- Excellent oral, written, and telephone communication skills.
- Strong problem-solving and member service skills.
- Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
Telecommuting Requirements
To work from home, you'll need:
- A dedicated workspace.
- Secure and strong internet connection.
- Not be a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
- An environment free from loud noises or outside distractions.
Training and Onboarding
The first 60 days of your employment will be spent on-site at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge for training and onboarding.
Why Join arenaflex?
At arenaflex, we offer a comprehensive benefits package that includes:
- Medical, Dental, and Vision Insurance with generous employer premium contributions.
- Health Savings Account with employer contributions for eligible employees.
- Employer-Paid Group Life Insurance.
- Voluntary Dependent Life Insurance.
- Paid Vacation & Sick Leave.
- 15 Paid Holidays, including a Cultural Floating Holiday.
- 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
- Paid Time Off to volunteer with approved non-profits and charities.
- Tuition Reimbursement Program.
Work Environment and Culture
arenaflex is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities. We're committed to creating a safe and inclusive work environment that values diverse talents and promotes a culture of love, care, and respect.
Compensation and Benefits
* Pay Type: Hourly
- Min Hiring Rate: $17.00
- Max Hiring Rate: $20.80
- Travel Required: No
How to Apply
If you're passionate about delivering exceptional customer service and want to join a dynamic team that values diversity and innovation, apply now! Apply for this job