Experienced Patient Care Coordinator – After Hours Call Center (Remote)

At arenaflex, we're dedicated to providing exceptional patient care and empowering individuals to manage their health and treatment at home. As a national leader in home medical equipment and services, we're committed to delivering high-quality products, outstanding customer care, and a supportive work environment that fosters growth and development. We're seeking a skilled and compassionate Patient Care Coordinator to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a key member of our team, you'll play a vital role in ensuring the seamless delivery of medical equipment and services to our patients. If you're passionate about providing exceptional patient care, have excellent communication skills, and are comfortable working in a fast-paced remote environment, we encourage you to apply.

Overview and Responsibilities

As a Patient Care Coordinator, you'll be responsible for:

• Contacting patients to discuss delivery of equipment, taking orders, verifying patient information, and placing orders in a timely manner
• Accurately transcribing patient profiles over the phone, including data entry and possible outbound calling
• Obtaining medically necessary documentation
• Processing patient orders through our online pharmacy system
• Resolving tracking issues and rescheduling shipping orders for patients
• Troubleshooting problems based on patient input regarding the scope and/or magnitude of failure
• Verifying orders are complete
• Performing other duties as assigned

Essential Duties and Responsibilities

* Accurately transcribe patient profiles over the phone, including data entry and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications

To be considered for this role, you must:

• Have a high school diploma or GED equivalent
• Possess experience in the medical field and administrative record management
• Demonstrate a strong customer service background
• Be able to effectively communicate in English, both orally and written
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Possess medical terminology knowledge
• Be able to multi-task and maintain attention to detail
• Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Demonstrate self-motivation, organization, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Skills and Competencies

* Effectively communicate in English, both orally and written

• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Physical Demands

* Requires sitting, walking, standing, talking, or listening

• Requires close vision to small print on computer and/or paperwork

Machines, Equipment, and Technical Abilities

* Email transmission and communication

• Internet navigation and research
• Microsoft applications (Word and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)
• Understanding use of all applicable home medical equipment and supplies

Benefits

As an arenaflex employee, you'll enjoy:

• 401(k) plan
• Medical, dental, and vision insurance
• Life insurance and disability
• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Work Environment and Company Culture

At arenaflex, we're committed to creating a supportive and inclusive work environment that fosters growth and development. Our remote work setup allows you to work from the comfort of your own home, with the flexibility to manage your schedule and prioritize your tasks. We're proud to be an equal opportunity employer, dedicated to recruiting, employing, training, promoting, transferring, separating from employment, and compensating employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.

How to Apply

If you're passionate about providing exceptional patient care and have the skills and qualifications we're looking for, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We appreciate your interest in arenaflex and look forward to reviewing your application.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to recruiting, employing, training, promoting, transferring, separating from employment, and compensating employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. Apply for this job