Experienced Full Stack Customer Service Representative – Remote Call Center
At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. As a key member of our remote call center team, you'll play a vital role in connecting with individuals who have been affected by these issues and guiding them through the process of seeking compensation.
Job Summary:
We're seeking an experienced and results-driven customer service representative to join our remote call center team. As a full-time representative, you'll be responsible for connecting with callers, providing exceptional customer service, and achieving monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates. If you're a motivated and competitive individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.
Responsibilities:
* Connect with callers through an automated dialer, speaking to 40-50 individuals per day, and identifying potential candidates for compensation
- Multitask while listening, answering questions, and viewing multiple windows to efficiently manage high-volume calls
- Achieve or exceed monthly KPIs to improve retention, upsell, and cross-sell rates and goals
- Accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts appropriately
- Participate in training and other learning opportunities to expand knowledge of the position
- Adhere to all company policies and procedures
- Assist with other projects as needed
- Troubleshoot and problem-solve basic IT issues to ensure seamless operations
Key Performance Indicators (KPIs):
* Monthly retention rates
- Upsell and cross-sell rates
- Call volume and quality metrics
- Customer satisfaction ratings
Requirements:
* Must reside in the State of Florida or New Jersey
- Must have a quiet, distraction-free workspace
- Reliable hardwired desktop or laptop PC (no Mac or Chromebook) with:
+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU
- High-speed internet (50Mbps with 100MBps upload minimum - standard internet)
- Reliable noise-cancellation headset wired via USB (average price: $20-$30)
- Strong background in call-center environment and sales-focused experience
- 2+ years of phone sales/customer service experience
Preferred Qualifications:
* Experience with VICI and CRM software
- Strong problem-solving and conflict resolution skills
- Ability to work in a fast-paced, dynamic environment
- Excellent verbal and written communication skills
- Strong interpersonal and customer service skills
Work Environment and Culture:
* arenaflex is a remote-friendly company that values flexibility and work-life balance
- Our team is dedicated to providing exceptional customer service and support
- We offer a dynamic and supportive work environment that encourages growth and development
- arenaflex is committed to creating a positive and inclusive culture that values diversity and respect
Benefits:
* Health insurance, vision, and dental coverage
- Paid holidays and paid time off (PTO)
- Eligible for overtime outside of the training period
- Opportunities for career growth and advancement
Hours of Operation:
* Full-time schedule of 40 hours a week from the following hours: + Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern + Friday: 8:30 AM to 4:30 PM Eastern
- Training schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern
How to Apply:
If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply for this job