Experienced Customer Service Representative – National Campaigns Unit (FULLY REMOTE)

At arenaflex, we're committed to empowering our clients to navigate the complexities of the modern business landscape. As a leading provider of Full-Stack Technology Services, Talent Services, and real-world application, we're dedicated to driving change and unlocking new opportunities for our partners. We're now seeking an experienced Customer Service Representative to join our National Campaigns Unit, working remotely from anywhere outside of California.

About arenaflex

arenaflex is a global leader in the industry, partnering with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. Our team of 80,000 strong is passionate about helping clients activate ideas and solutions to take advantage of a new world of opportunity. We're proud to be an Allegis Group company and an equal opportunity employer, committed to considering all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

Job Summary

As a Customer Service Representative on our National Campaigns Unit, you'll play a critical role in providing shareholder communications for public companies on behalf of internal clients. You'll be responsible for handling inbound, outbound, and email responses, navigating contested proxy meetings, and ensuring that our clients' messages are effectively communicated to their stakeholders. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Handle inbound, outbound, and email responses for shareholder communications, including contested proxy meetings

• Provide clear and concise information to stakeholders, ensuring that our clients' messages are effectively communicated
• Navigate complex situations, including contested proxy meetings, and provide solutions to resolve issues
• Collaborate with internal teams to ensure seamless communication and execution of campaigns
• Participate in training and development programs to enhance skills and knowledge
• Meet or exceed performance metrics, including call quality, resolution rates, and customer satisfaction

Essential Qualifications

* High School Diploma or GED required

• 6 months+ years of customer service, data entry, or related experience
• Good speaking voice and ability to communicate effectively
• Ability to read and correct grammar/English speaking
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Preferred Qualifications

* Experience in a call center or customer-facing role

• Familiarity with shareholder communications or proxy voting processes
• Strong knowledge of grammar, punctuation, and spelling
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office or Google Suite

Equipment Requirements

* MacBook (not preferred, but must be a current operating system) or Windows (10 or 11)

• Headsets – USB headsets (no wireless) required
• Dual monitors will be beneficial, but not required
• Internet Speed: 50 download/ 10 upload

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from anywhere outside of California. Our team is passionate about creating a positive and inclusive work environment, where everyone feels valued and supported. We offer a range of benefits, including:

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools

Compensation and Perks

arenaflex offers a competitive compensation and benefits package, including:

• Salary: $40,000 - $60,000 per year, depending on experience
• Benefits: Medical, dental, and vision insurance, 401(k) matching, and paid time off
• Perks: Flexible work arrangements, professional development opportunities, and recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply Now! Apply for this job