Experienced Hybrid Customer Care Professional - Small Business Sales

At arenaflex, we're committed to empowering individuals and businesses to reach their full potential. As a Hybrid Customer Care Professional - Small Business Sales, you'll play a vital role in delivering exceptional customer experiences and driving business growth. Join our team and be part of a dynamic community that values diversity, inclusivity, and collaboration.

Why arenaflex?

arenaflex has been a leader in the financial services industry for over 160 years, providing innovative solutions and services that make a meaningful difference in people's lives. Our commitment to excellence, integrity, and customer satisfaction has earned us a reputation as a trusted partner for individuals and businesses worldwide. We're proud of our legacy and excited about the future, and we're looking for talented individuals like you to join our team.

What You'll Do

As a Hybrid Customer Care Professional - Small Business Sales, you'll be the face and voice of arenaflex, delivering exceptional customer experiences and driving business growth. Your key responsibilities will include:

• Service inbound calls: Engage and consult with small business owners and decision-makers, learning about their needs and recommending the right arenaflex products.
• Deliver high levels of product and service knowledge: Clearly communicate product features, benefits, and other elements of arenaflex Small Business Services to customers.
• Improve key selling skills: Continuously develop your skills in building rapport, understanding customer needs, handling objections, and closing sales.
• Provide extraordinary customer care: Respond to customer inquiries and resolve issues in a fast-paced, structured customer care environment.
• Document necessary account information: Adhere to established policies and procedures to ensure accurate and timely documentation.

Qualifications

To succeed in this role, you'll need:

• Customer service experience: A minimum of two years of experience in customer service, with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication.
• Proven success in customer service and sales: A track record of success in a customer service and sales environment, with a strong ability to work in a fast-paced, metric-driven environment.
• Ability to work in a web-based environment: Proficient in navigating web-based systems and tools.
• Experience owning or working in a small business: A plus, but not required.
• High school diploma or equivalent: Required; a bachelor's degree is preferred.

Work Environment and Culture

As a Hybrid Customer Care Professional - Small Business Sales, you'll work in a dynamic, fast-paced environment that values collaboration, innovation, and customer satisfaction. You'll have the opportunity to work from home or in our office, depending on your role and business needs. Our culture is built on a foundation of integrity, inclusivity, and respect, and we're committed to providing a safe and supportive work environment for all colleagues.

Benefits and Perks

We're committed to supporting our colleagues' holistic well-being, both personally and professionally. Our benefits and perks include:

• Competitive base salaries: Plus bonus incentives and benefits.
• 6% Company Match on retirement savings plan: Help build your financial future with our matching program.
• Free financial coaching and financial well-being support: Get expert guidance on managing your finances and achieving your goals.
• Comprehensive medical, dental, vision, life insurance, and disability benefits: We've got you covered.
• Flexible working model: Choose from hybrid, onsite, or virtual arrangements, depending on your role and business needs.
• 20+ weeks paid parental leave: Support your loved ones with our generous parental leave policy.
• Free access to global on-site wellness centers: Stay healthy and connected with our on-site wellness centers.
• Free and confidential counseling support: Get the support you need with our Healthy Minds program.
• Career development and training opportunities: Grow your skills and advance your career with our training programs.

Salary Range

The expected hourly pay range for this role is $20.00 to $21.65, plus bonus and benefits. Your salary will be determined based on your location, experience, and other job-related factors.

How to Apply

If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you. Apply now to join our team as a Hybrid Customer Care Professional - Small Business Sales. Apply Job!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with arenaflex in the U.S. is required, and we will not pursue visa sponsorship for this position.

COVID-19 Vaccination Requirement

If the role you're applying for is designated as hybrid or onsite, you'll be required to demonstrate that you've completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations. Apply for this job