Experienced Healthcare Customer Service Representative - Remote USA Opportunity at arenaflex
Join the arenaflex Team and Ignite Your Career in Customer Service
Are you passionate about delivering exceptional customer experiences and making a difference in people's lives? Do you have a strong passion for helping others and a desire to grow your career in a dynamic and supportive environment? If so, we invite you to join the arenaflex team as a Healthcare Customer Service Representative working remotely in the USA.
About arenaflex
arenaflex is a leading global customer experience company that has been making customers happy since 1982. We're proud to be an award-winning employer and a Great Place to Work certified company in the United States. Our purpose is to bring humanity to business, and we're committed to building a diverse and inclusive workforce that reflects the communities we serve.
What You'll Be Doing
As a Healthcare Customer Service Representative at arenaflex, you'll be a key member of our remote team, working from the comfort of your own home. Your primary responsibility will be to provide exceptional customer service to our healthcare clients, answering their questions, resolving their issues, and making recommendations to upgrade their health plans. You'll also conduct research, make outbound calls, and assist members with logging into and understanding their online health accounts.
A Typical Day in the Life
Here's a glimpse into what a typical day might look like for you:
- Bring your passion and strong product and brand knowledge to recommend upgrades to our customers' health plans
- Conduct research and make outbound calls to provide answers to customers regarding general healthcare benefit and eligibility questions, enrollment status requests for new and existing members
- Assist members with logging into and understanding the functionality of their online health accounts, locating doctor and facility information
- Collaborate with your team to resolve complex customer issues and provide exceptional service
What You Bring to the Role
To succeed in this role, you'll need:
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High-speed internet (> 15 mbps)
- A USB wired headset (or a compatible headset of your own)
- A smartphone or another device that runs iOS or Android (iPad, etc.) for daily log-in
What You Can Expect
As a member of the arenaflex team, you can expect:
- Supportive career development and professional growth opportunities
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- A base wage range of $16 per hour, plus performance bonus opportunities
- A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives
Visit our benefits page
to learn more about what we offer.
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, to 1000s of free courses to support your career growth, we've got you covered. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.
Reporting and Success
You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.
About arenaflex
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
arenaflex is an Equal Opportunity Employer
We're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
Ready to Join the arenaflex Team?
If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we invite you to apply for this exciting opportunity. Visit our
apply now
page to learn more and submit your application.
Note:
arenaflex is currently not hiring from the following geographies: AK, CA, HI, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. Apply for this job