Experienced Customer Success Associate – Student Loan Borrower Support
At arenaflex, we're on a mission to revolutionize the way Americans tackle student debt. With a team of passionate experts in public policy, law, consumer finance, and engineering, we're dedicated to providing smart, algorithm-based recommendations to help borrowers save money and achieve financial stability. As a Certified B Corporation, we're committed to serving the 45 million Americans burdened by student debt and promoting better repayment strategies. Our innovative approach has caught the attention of world-class investors, including General Catalyst, NextView, Greycroft, Foundation Capital, Story Ventures, QED Investors, and Flourish Ventures. With our Series A funding, we're poised to make a significant impact in the student loan landscape.
Join Our Team
We're seeking an experienced Customer Success Associate to join our Borrower Success Team. As a key member of our team, you'll work directly with student loan borrowers to help them navigate our tools and enroll in federal forgiveness and repayment programs. With comprehensive training and hands-on experience, you'll become an expert in the student loan landscape and serve as the first point of contact for our users.
About the Role
This is a remote, full-time, contractor position for up to 5 months, with the possibility of extension or permanent hiring in NYC based on performance and company needs. As a Customer Success Associate, you'll be responsible for:
- Understanding arenaflex's product offerings and how they address borrowers' needs
- Engaging with borrowers via email and live chat
- Reviewing and submitting applications for federal loan programs
- Proactively suggesting and implementing ideas and automations that can help scale the team
- Bringing user feedback to life with the product, design, and engineering teams to create new features and offerings
- Collaborating with the Borrower Success Team to achieve team and company growth goals in line with our social mission
Recommended Experience
We're looking for teammates with at least one year of relevant work experience. Experience with start-ups, finance (including financial aid or fintech), government programs, or customer support is a plus. We're excited to work with teammates who are passionate about applying their talents in a fast-paced startup environment to tackle a major social issue of our time.
Key Qualities
During the interview process, we'll be evaluating these key qualities in your experience and potential:
- Detail oriented: You can understand and communicate complex program requirements; you can capably manage internal systems and processes
- Fast learner: You have demonstrated experience in quickly mastering new skills and knowledge areas
- Clear communicator: You can field questions from borrowers with empathy, tact, and clarity
- Excellent teammate: You collaborate with and support your teammates; you clearly communicate capacity and expectations
Our Culture
We're proud to be a mission-driven company with an inclusive culture. Our greatest asset is the set of values our team strives to embody every day: empathy, diversity, growth, determination, humility, and fun. We believe that by working together, we can create a better future for all borrowers.
What We Offer
As a Customer Success Associate at arenaflex, you'll have the opportunity to:
- Work with a talented team of experts in public policy, law, consumer finance, and engineering
- Develop your skills and knowledge in a fast-paced startup environment
- Make a meaningful impact in the lives of student loan borrowers
- Enjoy a competitive compensation package, including a salary, benefits, and perks
- Participate in our comprehensive training program to ensure your success
- Collaborate with cross-functional teams to drive business growth and innovation
How to Apply
If you're passionate about making a difference in the lives of student loan borrowers, we encourage you to apply for this exciting opportunity. Join our team and help us revolutionize the way Americans tackle student debt. Apply Now!
About arenaflex
arenaflex is a Certified B Corporation dedicated to helping student loan borrowers achieve financial stability through smart, algorithm-based recommendations. With a team of passionate experts in public policy, law, consumer finance, and engineering, we're committed to serving the 45 million Americans burdened by student debt. Learn more about our mission and values at [www.arenaflex.com](http://www.arenaflex.com).
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job