Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex
Unlock a World of Possibilities as an Email/Chat/Phone Specialist at arenaflex
Are you passionate about delivering exceptional customer experiences and making a lasting impact on the lives of live event enthusiasts? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join our dynamic team at arenaflex as an Email/Chat/Phone Specialist (Nights and Weekends).
About arenaflex
arenaflex is a leading online ticket marketplace that connects fans with unforgettable live experiences. Our mission is to create memorable moments for our customers, from the moment they purchase their tickets to the moment they enter the gates. We're a team of passionate individuals who share a love for live events and are dedicated to providing top-notch service to our customers.
The Opportunity
As an Email/Chat/Phone Specialist at arenaflex, you'll be at the forefront of representing our brand, ensuring that our fans get the right seats at the right price. You'll be responsible for providing proactive, friendly, and high-quality service to our customers, answering their questions, and resolving any issues that may arise. Your role will be instrumental in creating memorable experiences for our customers, and we're looking for someone who shares our passion for live events.
Key Responsibilities
* Handle customer contacts, promptly and professionally, via phone, email, and live chat
- Answer questions about purchases, orders, inventory, and upcoming events
- Support our customers proactively, utilizing internal and external technology to manage order fulfillment
- Be a team player and contribute to our culture and growth
- Create memorable experiences with customers who share our love for live events
How Your Role Contributes to the Success of arenaflex
* Provide exceptional customer service, ensuring that our customers have a positive experience with our brand
- Utilize internal and external technology to manage order fulfillment, ensuring that our customers receive their tickets on time
- Contribute to our team's growth and development, sharing knowledge and best practices with colleagues
- Participate in ongoing training and development programs, staying up-to-date on industry trends and best practices
Career Growth Opportunities and Learning Benefits
* Complete new hire orientation, gaining the resources you need to be successful
- Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers
- Acclimate to team and company norms, business objectives, and arenaflex values
- Gain access to and familiarize yourself with our accounts and internal systems
- Shadow teammates and document what you've learned from observing and listening to their emails and calls
Schedule and Work Environment
* Hybrid schedule with 3 days in office and 2 days remote
- Flexible schedule to work evenings, weekends, and holidays
- Collaborative and dynamic work environment, with opportunities to connect with colleagues and share knowledge and best practices
Compensation and Benefits
* $40,000 base salary with bi-annual bonuses and equity
- Training is fully paid
- Competitive compensation, bonus incentives, and equity for all employees
- FLEX PTO, mental health days, medical, dental, and vision insurance, 401K matching, and a variety of additional workplace perks
What You'll Bring
* 1-2 years of customer service experience via phone, email, and live chat
- Team player mentality and drive to contribute to culture and growth
- Sense of curiosity to ask questions and keenness to improve upon work
- Passion for live events (sports, concerts, or theatre)
- Flexible schedule to work evenings, weekends, and holidays
- Excellent verbal and written communication skills
- Experience with Zendesk or similar help desk software
How to Apply
If you're passionate about delivering exceptional customer experiences and making a lasting impact on the lives of live event enthusiasts, we invite you to apply for the Email/Chat/Phone Specialist (Nights and Weekends) role at arenaflex. Click the link below to register your interest and take the first step towards joining our dynamic team. Apply Job!
Join the arenaflex Team Today
At arenaflex, we're committed to creating a workplace culture that's inclusive, supportive, and empowering. We believe that our employees are the key to our success, and we're dedicated to providing them with the resources, training, and opportunities they need to thrive. If you're passionate about live events, customer service, and making a difference, we invite you to join our team and be a part of something special. Apply for this job