Experienced Customer Support Associate – Remote or Chicago Location

At arenaflex, we're on a mission to revolutionize the way manufacturers operate by providing a simple yet powerful platform that reduces costs, increases visibility, and drives efficiency. As a fast-growing tech company headquartered in Chicago's River West neighborhood, we're looking for a talented Customer Support Associate to join our team. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, collaborative environment, we'd love to hear from you.

About arenaflex

arenaflex is a Series A funded startup that's making waves in the industry. With a massive vision and a talented team, we're committed to building a platform that truly makes a difference. Our team is cross-functional, collaborative, and passionate about what we do. We believe in supporting our colleagues and fostering a work-life balance that allows everyone to thrive. If you're looking for a role that offers autonomy, growth opportunities, and a sense of purpose, you're in the right place.

Key Responsibilities

As a Customer Support Associate at arenaflex, you'll play a critical role in delivering exceptional customer experiences. Your responsibilities will include:

• Handling incoming customer questions and concerns via email and our Hubspot support portal
• Interfacing with internal sales and customer success teams to ensure pilots and existing customers are supported
• Working with the engineering team to escalate and investigate bugs and product questions
• Using Notion and other tools to manage internal processes and information
• Collaborating with internal teams to resolve customer issues and improve overall customer satisfaction

Preferred Experience

While we're open to candidates from various backgrounds, we're looking for someone with:

• Strong problem-solving skills, with an ability to distill solutions from many sources of information
• Experience working in a customer service role
• Ability to learn new systems and tools quickly
• Excellent communication and interpersonal skills
• A customer-centric approach to problem-solving

Why arenaflex?

We're not just a company – we're a community. Here are some reasons why you might love working with us:

• Every team member is critical to our success, which means you'll have responsibilities that directly impact our business – immediately
• We're a cross-functional team that thrives in collaborating and supporting colleagues
• Our vision is massive, and we have the team, technology, and customer base to support that growth
• We're a fast-paced team that's always learning and growing together
• We believe in work-life balance and support our colleagues in achieving their goals
• We see our customers as long-term partners, not just cash cows

Why this might not be a fit for you

If you:

• Don't enjoy interacting with people or prefer a siloed work environment
• Are unorganized, not a strong note taker, or poor communicator
• Are easily stressed or not used to fast-paced work
• Prefer to be a solo worker or lack motivation to get things done quickly

Benefits

We offer a comprehensive benefits package that includes:

• Unlimited PTO, with a minimum of 2 weeks – we value work-life balance and want everyone to feel supported, restored, and ready to take on the day
• Flexible work schedule – you can be fully remote, partially remote, or work from one of our co-working locations in Charlotte or downtown Chicago
• 401(k) plan
• Health insurance (medical, vision, and dental)

Compensation

We offer a competitive salary range of $40k - $50k, depending on experience.

How to Apply

If this role seems like a fit, we'd love to learn more about your experience and goals. Please apply through our website: Apply Job! We can't wait to hear from you! Apply for this job