Experienced Customer Service Representative - Voice & Chat - Remote Beauty Advisor

At arenaflex, we're driven by our passion for people and our commitment to delivering exceptional customer experiences. As a Remote Beauty Advisor, you'll play a vital role in bringing our customers closer to the beauty products and services they love. If you're a customer-centric individual with a passion for beauty and a knack for delivering top-notch service, we want to hear from you!

About arenaflex

arenaflex is a leading beauty retailer that's dedicated to empowering our customers to unlock their full potential. We believe that beauty is more than just a product - it's a way of life. Our team is passionate about helping our customers find the perfect products and services to enhance their beauty routines and make them feel confident and beautiful.

Job Summary

As a Remote Beauty Advisor, you'll be responsible for providing exceptional customer service to our clients via phone and chat. You'll be the face of arenaflex, helping our customers with their inquiries, troubleshooting, and general support needs. If you're a self-motivated, customer-focused individual with a passion for beauty and a knack for delivering top-notch service, we want to hear from you!

Responsibilities

* Respond to client requests and inquiries via phone and/or chat, including product purchases, service & quality inquiries, order status, product information, and general client support issues

• Demonstrate high standards for quality service and maintain a positive attitude in all interactions with clients
• Keep up-to-date with product/procedural knowledge and assess industry trends to provide expert advice to clients
• Work in tandem with the quality and training team to self-manage performance expectations and maintain an open communication line with Team Lead/Quality Advocate/Trainer and Manager for support and personal development
• Maintain business acumen, courtesy, and professionalism when dealing with all client contacts
• Maintain proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
• Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects
• Strive to exceed key performance indicators (KPI) and quality goals as outlined by management
• Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email

Requirements

* 2-3 years' experience in a business/professional environment; preferably in the service industry

• Comparable experience in an office environment encouraged
• Self-starter and ability to manage workload efficiently
• Exceptional written communication skills
• Demonstrate ability to deliver a high level of client service under high volume
• Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen
• Professional, upbeat, and engaging oral and/or written communication
• Ability to develop relationships with clients, even in difficult situations
• Ability to advise and counsel clients in a quick and efficient manner
• Must be computer literate and internet savvy, e-commerce and online shopping experience preferred
• Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)
• Excellent Data Entry skills / 45-55 wpm minimum
• Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required

Preferred Qualifications

* Bilingual (English & Spanish) preferred but not required

• Experience in the beauty or cosmetics industry preferred
• Live chat experience preferred
• Call center experience preferred

Work Environment

* Remote work environment with flexible scheduling

• Ability to work from home with a dedicated workspace
• Must have a reliable internet connection and a quiet workspace

Equipment Requirements

* Windows-based computer (Macbook and Chromebooks are NOT allowed)

• Dual monitors with a screen resolution of 1280 x 1024 (SXGA) or 1920 x 1080 (Full HD or 1080p)
• Minimum 40 GB of available space on the hard drive
• 8 GB of RAM or better
• Windows 10 Professional operating system
• Two (2) available USB 2.0 or greater ports
• Hard-wired internet connection with a minimum download speed of 45 Mbps and a minimum upload speed of 10 Mbps

Training and Development

* Paid training starts on 10/25

• New Hire Orientation: Friday 10/25, 9:00am - 5 pm EST
• Training Schedule: Sunday 10/27 - Thursday 10/31 12pm EST - 8:30pm EST
• Nesting on Week 2: Will be the same as your Production Schedule
• Attendance MUST be 100%

Compensation and Benefits

* $18/Hour plus the ability to earn a bonus based on performance

• Referral program
• Flexible scheduling with the ability to work from home
• Opportunity for career growth and development

How to Apply

If you're a motivated, customer-focused individual with a passion for beauty and a knack for delivering top-notch service, we want to hear from you! Apply now to become a part of our team at arenaflex. Apply Job! Apply for this job