Customer Service Representative (Work from Home/Hybrid)
Centah Inc. is a lead and workflow management company that supports North America's home improvement businesses. They are seeking an enthusiastic Customer Service Representative to provide excellent support, manage customer inquiries, and maintain high standards of communication and service.
Responsibilities
- Answer incoming calls and respond to customer's requests
- Ability to work in a fast paced environment
- Book appointments for members with a high degree of data accuracy
- Maintain excellent written and verbal communication skills on a consistent basis
- Identify and escalate issues to supervisors
- Responsible for adapting to fast changing guidelines with customers
- Informs clients by explaining procedures; answering questions; providing information
- Maintains and improves quality results by adhering to standards and guidelines
Skills
- High school graduate or G.E.D
- Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
- Excellent oral and written communication skills
- Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
- Must be able to pass a background check
- Ability to type at least 25 words per minute is preferred
- Experience in providing exceptional customer service and maintaining established quality requirements
Benefits
- Opportunity to continue working from home in our post-pandemic workplace
- Retention bonus at both the 6 month and 1 year mark
- Eligible for Medical, Dental, and Vision after 60 days of continuous employment
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service w/company match of up to 4%
- Paid Time Off - Earn 10 days per year after 90-day probationary period
- Monthly Incentive Bonus Plan (up to $300)
- Weekly/monthly gift card drawings/contests for meeting goals
- Career learning and development programs
- Casual dress code
Company Overview