Telephone Interviewer (Hybrid)

NYCM Insurance is seeking a Telephone Interviewer to serve as the first point of contact for customers. The role involves verifying application and policy information while ensuring a positive connection with customers and providing accurate information to the Underwriting department.

Responsibilities

• Respond, interact, connect, and communicate as a skilled call center professional with prompt, accurate information with the objective of making a positive, lasting impression
• Perform verification of policy information via telephone, speaking directly to insureds
• Gather and develop information regarding driving history and other pertinent risk factors used to determine an applicant's suitability for insurance products offered by NYCM
• Clear and accurate documentation of all transactions and interactions on appropriate technical system
• Complete written and verbal communications with internal and external customers
• Complete incoming and outgoing telephonic interactions with customers (policy holders, agents etc.)
• Maintain working knowledge of basic insurance and specific NYCM personal automobile, assigned risk, De-Pop, and umbrella policies
• Cross training within the duties of a customer service representative level one – primarily, but not limited to, the understanding of NYCM accounts process and options
• Assist with training of interviewer position
• Assist with special projects
• Maintain working knowledge of underwriting processes and procedures as they pertain to the interviewer needs
• Other duties as assigned

Skills

• GED
• Experience in a service field
• High service orientation with positive outlook
• Intermediate personal computer skills, including electronic mail, routine database activity, word processing
• Knowledge and understanding of call center software
• Excellent communication and listening skills
• Ability to multi-task
• Adaptability

Benefits

• Shift differential-10% on top of all your hours worked once you are working your required shift.
• Medical, Dental, Vision Insurance
• Mileage Reimbursement
• Paid Time Off
• Employee Education Programs with incentives
• Wellness Program with incentives
• 401K Defined Contribution Plan w/up to 8% match
• 12 Paid holidays year
• Make-up time
• Fitness Center (Edmeston & Sherburne locations)
• Cafe (Edmeston location)
• Potential bonus based on company performance
• NYCM Insurance discount
• Yearly evaluations

Company Overview