Customer Service Representative - Translator
Sentry is a leading mutual insurance company seeking a Customer Service Representative - Translator. In this role, you will be responsible for providing translation services in both English and Spanish, interpreting phone conversations, and ensuring high-quality customer service for internal and external clients.
Responsibilities
- Translate verbally phone conversations and rewrite documents in both English and Spanish
- Participate on phone calls between Sentry and Claimants
- Interpret various dialect meanings while translating verbally or in written form
- Provide translation services to all Sentry offices
- Translate a high volume of calls daily
- Provide a high quality of customer service for internal and external customers
Skills
- Associate Degree or equivalent work experience
- 0-2 years of related work experience
- Excellent ability to speak, read and write fluently in English and Spanish
- Familiar with various dialect meanings in both English and Spanish
- Ability to meet tight deadlines, maintain confidentiality and provide work direction
- Previous experience in the insurance field is desirable
Benefits
- Flexibility through a scheduled Hybrid work model
- In-office workspace and materials for your home office
- Meal Subsidy available for associates who report to an office
- 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
- Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
- Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
- Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits
- Well-being and Employee Assistance programs
- Sentry Foundation gift matching program to encourage charitable giving
Company Overview