Associate - Digital Product Management

American Express is a global leader in payment solutions, committed to delivering exceptional value to its customers and partners. The role involves supporting the development and management of U.S. Debit acquiring capabilities, requiring collaboration with business and technology partners to ensure effective implementation of new products and features.

Responsibilities

• Create and maintain detailed documentation, process flows, and integration guides to support product delivery and partner readiness
• Translate business requirements into clear, structured documentation for technology and partner teams
• Assist in the execution of the Debit acquiring product roadmap by tracking milestones, dependencies, and delivery status across business and technology workstreams
• Analyze data, transaction flows, and process maps to identify gaps, dependencies, and opportunities for improvement
• Collaborate with acquiring and network partners to support solution design, testing coordination, and launch readiness
• Help maintain governance tools, reporting dashboards, and control documentation to ensure sustainable product delivery
• Coordinate with internal teams across Network, Risk, Operations, and Technology to ensure alignment on priorities and timelines
• Proactively identify opportunities to enhance documentation quality, technical understanding, and process efficiency

Skills

• 1–3 years of experience in payments, product management, or a technical business analysis role (internship or equivalent experience accepted)
• Strong technical and analytical skills, with the ability to create clear and accurate process maps, data flow diagrams, and documentation
• Excellent organizational and project coordination skills, with strong attention to detail
• Strong communication skills, with the ability to work collaboratively across business and technical teams
• Comfortable working in a fast-paced environment and managing multiple deliverables simultaneously
• Bachelor's degree in Business, Finance, Information Systems, Engineering, or a related field (or equivalent experience)
• Familiarity with U.S. Debit, payments, or acquiring infrastructure is a plus

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Company Overview