Commercial Insurance Account Manager

The Cross Family of Agencies welcomes you. We need your talent and expertise. We are seeking a Commercial Insurance Sales Account Manager to support Eli Zimmer in delivering exceptional service to clients. This role involves assisting with client communications, preparing quotes, managing documentation, and ensuring smooth operations throughout the sales process. The ideal candidate will have strong organizational skills, a sales-minded mindset with a competitive nature and preferably a deep understanding of commercial insurance products and the Applied Epic Management System. This is a predominantly internal position but can be client-facing at times due to the need for potential customer interaction. This detail-oriented position also includes coordinating renewals and interfacing with members of the commercial lines service team to ensure seamless service delivery. Key Responsibilities: Provide direct administrative and operational support to Eli Zimmer. Assist in preparing and coordinating the processing of insurance quotes, proposals, and applications. Maintain accurate client records and documentation in Applied Epic and updating Salesforce. Communicate with clients (as directed) to gather necessary information and provide updates on policy status. Coordinate with underwriters and carriers to ensure timely processing of applications, endorsements, and renewals. Manage renewal timelines and support the completion of Cross-commercial checklists. Interface with the commercial lines service team to ensure alignment and continuity in client service. Handle administrative tasks such as scheduling appointments, managing correspondence, and preparing reports. Ensure compliance with industry regulations and internal company policies. Provide exceptional customer service and resolve client inquiries promptly and professionally. Prepare Surplus lines/ Binding Documents for signature Assist with managing Eli Zimmer’s Email inbox. Become a marketing resource by developing an understanding of carrier markets. Qualifications: Prior experience in commercial insurance preferred. Comfort with personal lines would be a benefit but not required. Strong organizational and time management skills with the ability to manage multiple priorities. Excellent written and verbal communication skills. Proficiency in Microsoft Office, specifically excel and Applied Epic Ability to work independently while maintaining close alignment with Eli Zimmer’s workflow and priorities. A proactive, service-oriented mindset with a commitment to excellence. Ability to develop an understanding of carrier appetite over time. This position will require a minimum of 3-4 days in office. Position Type: This position is meant to be hybrid. However, a candidate should expect to be in office fully to start with Eli Zimmer (as his schedule permits) and until acclimated to our systems and processes. Long term the candidate’s schedule will depend on Eli’s Schedule, but expect 3 days in, 2 days out. Compensation: The base salary range for this role is $70,000–$90,000 [annually/hourly]. Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more. Family Owned From starting at the kitchen table of Woodrow Cross, to becoming one of the largest insurance providers in New England, we’ve grown rapidly over the past 65 years. We’ve still held on to our core values of integrity, hard work, and dedication, and are still privately held. Our offices inspire a culture of community by supporting causes they stand behind. From fundraising for local food banks, to volunteering at after school programs, we’re proud of the many ways our offices find to give back. Initiatives vary from branch to branch to better serve the individual communities they are located in. Apply tot his job Apply To this Job