Experienced Customer Support Agent – Travel Industry Expert (Remote)_Night Shift
Are you a customer service enthusiast with a passion for delivering exceptional support to clients? Do you have a knack for navigating complex travel management systems and a flair for providing top-notch assistance? If so, we're excited to introduce you to an incredible opportunity to join arenaflex, a dynamic and innovative company revolutionizing the travel industry.
About arenaflex
arenaflex is a fast-growing company with a bold vision to empower 1 billion business travelers to plan and re-plan their trips by automating travel management. Our mission is to provide cutting-edge solutions that make travel easier, more efficient, and enjoyable for everyone. We're a collaborative and supportive team that values diversity, inclusivity, and growth. If you're looking for a new challenge in a dynamic environment, we'd love to have you on board!
Join our Remote Team
As a remote Customer Support Agent, you'll be part of a global team that provides 24/7 support to our clients. This role offers flexibility and the opportunity to balance work with personal commitments. You'll work from anywhere in the world, with shifts that may include irregular working hours depending on your time zone. As a contractor, you'll enjoy a dynamic and flexible working arrangement that allows you to grow and make a real impact.
Shift Details
Our night shift is from 15:30-24:00 CET, with a margin of +/- one hour to fit your schedule. You can choose from the following options:
- Tuesday to Saturday (TUE-SAT)
- Sunday to Thursday (SUN-THU)
Responsibilities
As a Customer Support Agent, you'll be responsible for:
- Assisting clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English.
- Utilizing Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets.
- Collaborating with team members to ensure a seamless customer experience.
- Staying updated with industry changes and company policies to provide accurate and current information to clients.
Requirements
To succeed in this role, you'll need:
- Minimum of 2 years of hands-on experience with Galileo or Amadeus.
- Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must.
- Fluent in spoken and written English.
- Excellent communication skills in writing (including responding in chatbox) and speaking.
- Strong attention to detail and accuracy.
- Team player with the ability to work collaboratively.
- Demonstrated willingness to learn and adapt to new challenges.
Why Join arenaflex?
* Growth Opportunities: We're a high-growth company, offering numerous opportunities for career advancement.
- Remote Work Model: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance.
- Incredible Multicultural Team: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture.
- Competitive Contractor Compensation: We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you're rewarded for your hard work, with actual support to your work-life balance.
- Collaborative and Supportive Work Environment: Work in a supportive atmosphere where your contributions are valued.
What We Offer
* Comprehensive training and onboarding program to ensure your success.
- Ongoing support and feedback to help you grow and develop in your role.
- Opportunities for career advancement and professional growth.
- Collaborative and inclusive team environment.
- Flexible working arrangements to suit your needs.
- Competitive compensation package.
How to Apply
If you're passionate about delivering exceptional customer service and have the necessary skills and experience, we'd love to hear from you. Please submit your resume in English, along with a cover letter outlining your experience and qualifications. We can't wait to welcome you to our team!
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