Experienced Full Stack Product Manager – Customer Service Platform Development at arenaflex

At arenaflex, we're revolutionizing the way people enjoy entertainment, and we're looking for a highly skilled and experienced Product Manager to lead the development of our customer service platform. As a key member of our Customer Service organization, you'll be responsible for shaping the future of our member management enterprise platform, driving innovation, and delivering exceptional customer experiences.

About arenaflex

arenaflex is one of the world's leading entertainment services, with 278 million paid memberships in over 190 countries. Our mission is to entertain the world, and we're committed to delivering the best possible experience for our members. With a wide variety of TV series, films, and games across multiple genres and languages, we're constantly pushing the boundaries of what's possible in the entertainment industry.

The Role

We're looking for a seasoned Product Manager to join our Customer Service Technology team, which is responsible for ensuring the right tools and technologies are in place to support the operation, growth, and scalability of our Customer Service business. As a Product Manager, you'll be the key player in shaping the future of our member management enterprise platform, helping to create and execute the long-term strategy and prioritized roadmap.

Responsibilities

As a Product Manager, you'll be responsible for:

• Providing product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions.
• Helping to define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks, and communicate with stakeholders.
• Partnering with each Customer Service functional team to better understand their vision and challenges and deliver the best possible solutions together.
• Managing the development and delivery of product features through close collaboration with our engineering and data scientist teams, as well as third-party solution partners and/or consulting firms.
• Understanding differences in support expectations in different regions around the world and tailoring the experience accordingly.
• Expanding product management responsibility to other tools as business needs present.
• Embodying the unique arenaflex culture.

What We're Looking For

We're looking for a highly skilled and experienced Product Manager with:

• 5+ years of experience in product management for consumer or internal-facing products.
• A deep understanding of Customer Service business and contact center business.
• Prior experience working with member management products, whether third-party or in-house build.
• Quick learning and the ability to work in a fast-paced global environment.
• Exceptional multitasking abilities who thrive in high-pressure environments and can effectively manage multiple priorities.
• Outstanding written and verbal communication skills, with the ability to build trust and create collaborative partnerships cross-functionally.
• Organizational leadership and influence without authority.
• Ability to make tough but informed decisions with both data and judgment.
• Ability to inspire, motivate, and lead designers and engineers.
• Demonstrated record of executing projects that measurably improved customer and agent experiences.
• Deep focus on delivering a great customer and agent experience.
• Experience working on global products and enterprise platforms is also beneficial.

Benefits and Compensation

arenaflex offers comprehensive benefits, including:

• Health Plans
• Mental Health support
• 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• Paid leave of absence programs
• Flexible time off

Our compensation structure consists solely of an annual salary, with a range of $160,000 - $390,000. You'll also have the opportunity to choose how much of your compensation you want in salary versus stock options.

Work Environment and Culture

arenaflex is a unique culture and environment that values diversity, inclusivity, and creativity. We're committed to building stronger teams through diversity of thought and background. We're an equal-opportunity employer and celebrate the diversity of our employees.

How to Apply

If you're a highly skilled and experienced Product Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience.

Equal Opportunity Employer

arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job Open for No Less Than 7 Days

This job is open for no less than 7 days and will be removed when the position is filled. Apply for this job