Experienced Cargo Agent (Customer Service Representative) - Boston Hub

At arenaflex, we're dedicated to revolutionizing the way we transport cargo, and we're looking for talented individuals to join our team as Cargo Agents. As a Cargo Agent, you'll be the face of arenaflex, interacting directly with customers to ensure seamless cargo transportation. If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and advancing your career, we want to hear from you.

Overview and Key Responsibilities

As a Cargo Agent at arenaflex, you'll play a vital role in our mission to transport cargo on time, every time, safely. Your primary responsibilities will include:

• Providing exceptional customer service to customers face-to-face and over the phone
• Managing cargo operations, including receiving, processing, and dispatching cargo
• Maintaining accurate records and reports to ensure efficient cargo transportation
• Collaborating with colleagues to resolve customer issues and concerns
• Adhering to safety protocols and procedures to ensure a safe working environment
• Participating in ongoing training and development to enhance your skills and knowledge

Benefits and Perks to Help You Keep Climbing

At arenaflex, we're committed to creating a culture that values our employees and supports their growth and well-being. As a Cargo Agent, you'll enjoy a range of benefits and perks, including:

• Competitive salary and regular pay increases
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits
• Paid time off, including vacation, holidays, paid personal time, maternity and parental leave
• 401(k) with generous company contributions up to 9%
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What You Need to Succeed

To be successful as a Cargo Agent at arenaflex, you'll need to possess the following minimum qualifications:

• Consistently prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Possess a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States
• Have a valid driver's license
• Possess basic digital literacy
• Ability to frequently lift tools, supplies, or items weighing up to and including 50 pounds
• Pass a physical ability test (PAT)
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE

What Will Give You a Competitive Edge

While the minimum qualifications are essential, having the following preferred qualifications will give you a competitive edge:

• Previous cargo freight and warehouse operations experience
• Typing/computer skills

Work Environment and Company Culture

As a Cargo Agent at arenaflex, you'll work in a fast-paced environment with a team of dedicated professionals who share your passion for delivering exceptional customer service. Our company culture is built on a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. We're committed to creating a workplace that values diversity, inclusion, and employee growth and development.

How to Apply

If you're passionate about delivering exceptional customer service and advancing your career, we want to hear from you. Apply now to become a Cargo Agent at arenaflex and join our team of dedicated professionals who are shaping the future of cargo transportation. Apply Now! Apply for this job