Experienced Customer Service Associate - Logistics

At arenaflex, we're dedicated to providing top-notch logistics solutions that empower businesses to thrive in a rapidly changing world. As a Customer Service Associate in our Logistics team, you'll play a vital role in ensuring timely delivery of materials and products to our valued customers. If you're passionate about delivering exceptional customer experiences, possess excellent communication skills, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading logistics and supply chain solutions provider, serving market-leading companies across North America, South America, Europe, and Asia. With a strong focus on innovation and customer satisfaction, we help businesses move forward by increasing visibility and driving down supply-chain costs. Our commitment to excellence has earned us a reputation as a trusted partner in the logistics industry.

Job Summary

As a Customer Service Associate in our Logistics team, you'll be responsible for monitoring delivery schedules, managing time-sensitive information, and ensuring on-time delivery of materials and products to customer locations. You'll work closely with common carriers, communicate with associates from other shifts, and resolve any transportation issues that may arise. If you're a customer-focused individual with excellent communication skills and a strong work ethic, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Use our Transportation Management System (TMS) to enter and process customer orders in a timely and accurate manner

• Work closely with common carriers to ensure on-time deliveries by checking shipment status daily and maintaining transportation relationships
• Communicate effectively with associates from other shifts to ensure seamless coordination and collaboration
• Complete daily logs and checklists to maintain accurate records and ensure compliance with company policies
• Work with customers to resolve any transportation issues that may arise, providing exceptional customer service and support
• Identify cost savings opportunities for customers, enhancing their overall experience and satisfaction
• Participate in other projects and tasks as assigned by your supervisor, demonstrating your flexibility and adaptability

Qualifications

* At least 1 year of customer service experience, with a proven track record of delivering exceptional customer experiences

• Bachelor's Degree or some college preferred, with a High School Diploma or equivalent necessary
• Ability to manage multiple tasks and prioritize time-sensitive situations in a fast-paced environment, with excellent problem-solving and analytical skills
• Advanced computer skills, including Excel and Outlook, with the ability to learn and regularly operate multiple company and customer-owned transportation systems and applications
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, associates, and common carriers
• Ability to adapt in a dynamic environment, with a strong focus on customer satisfaction and service excellence
• Willingness to work First, Second, and Third Shift as needed, with flexibility in scheduling and a commitment to regular, predictable attendance
• Ability to travel as necessary, with a valid driver's license and a clean driving record

Physical Requirements

* The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The associate will be required to read, communicate verbally and/or in written form, remember and analyze certain information, and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits and Perks

* Competitive salary and benefits package, including medical, dental, and vision insurance

• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment with a team of experienced professionals
• Recognition and rewards for outstanding performance and contributions

How to Apply

If you're a motivated and customer-focused individual with a passion for logistics and supply chain management, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job