Experienced Customer Service Representative – Remote Contact Center Chat Support
At arenaflex, we're on a mission to deliver exceptional customer experiences through innovative financial solutions. As a leading credit union in Louisiana, we're committed to fostering a culture of inclusivity, respect, and growth. We're now seeking a highly skilled and motivated Customer Service Representative to join our remote contact center team, where you'll play a vital role in serving our members' needs through various digital channels.
About arenaflex
arenaflex has been a trusted financial partner for individuals and families in Louisiana since 1956. With over 68,000 members nationwide, we've grown into the largest state-chartered credit union in Louisiana. Our commitment to faith, community, and innovation has earned us a reputation as a leader in the financial industry. We're dedicated to creating a safe, inclusive, and supportive work environment that values diverse talents and perspectives.
Job Summary
As a Customer Service Representative in our remote contact center, you'll be responsible for providing exceptional service to our members through various digital channels, including chat, messaging, email, and phone. You'll be the primary point of contact for members seeking assistance with a range of topics, from debit cards and disputes to deposits and transfers. Your expertise in sales and customer service will enable you to effectively cross-sell arenaflex products and services, while also opening and closing deposit accounts.
A Day in the Life
As a remote Contact Center Chat Representative, your day will be filled with opportunities to make a meaningful impact on our members' lives. Your responsibilities will include:
- Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
- Providing support to ensure online membership applications are completed and submitted within a timely manner.
- Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
- Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
- Maintaining a strong working knowledge of arenaflex's products and services.
Skills and Qualifications
To succeed in this role, you'll need:
- A High School Diploma or equivalent.
- 1 year of experience in a customer service position.
- Excellent oral, written, and telephone communication skills.
- Strong problem-solving and member service skills.
- Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
- Ability to work in a fast-paced, dynamic environment with multiple priorities.
- Strong attention to detail and organizational skills.
- Ability to maintain confidentiality and handle sensitive information.
Work Environment and Culture
As a remote Contact Center Chat Representative, you'll have the flexibility to work from the comfort of your own home. However, you'll still be an integral part of our arenaflex team, working closely with colleagues to achieve our shared goals. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor.' We're dedicated to creating a safe and inclusive work environment that values diverse talents and perspectives.
Benefits and Perks
As a full-time employee of arenaflex, you'll enjoy a range of benefits and perks, including:
- Medical, Dental, and Vision Insurance with generous employer premium contributions.
- Health Savings Account with employer contributions for eligible employees.
- Employer-Paid Group Life Insurance.
- Voluntary Dependent Life Insurance.
- Paid Vacation & Sick Leave.
- 15 Paid Holidays, including a Cultural Floating Holiday.
- 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
- Paid Time Off to volunteer with approved non-profits and charities.
- Tuition Reimbursement Program.
Compensation
The hourly rate for this position is between $17.00 and $20.80, depending on experience and qualifications.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. Apply Now We're excited to welcome talented individuals like you to the arenaflex team! Apply for this job