Experienced Billing Data Entry Specialist – Virtual Care Management Support
At arenaflex, we're revolutionizing the way we approach chronic eye diseases, and we're looking for a skilled Billing Data Entry Specialist to join our mission. As a key member of our support team, you'll play a vital role in ensuring timely resolution of benefits questions, maintaining accurate data entry, and providing essential reporting to help achieve arenaflex's revenue goals.
About arenaflex
arenaflex is a leading healthcare company that's dedicated to leveraging data-driven virtual care management to address the growing problem of preventable blindness. With a team of JCAHPO-certified ophthalmic care coaches and a holistic approach to care, we're helping people affected by chronic eye conditions live healthier, longer lives. Our Intelligent Engagement Platform maximizes the impact of multichannel, personalized engagement, and we're committed to making a difference in the lives of our patients.
Job Overview
As a Billing Data Entry Specialist, you'll be responsible for supporting both internal and external customers by ensuring timely resolution of benefits questions, maintaining accurate data entry, and providing essential reporting to help achieve arenaflex's revenue goals. You'll work closely with our team to ensure seamless communication and collaboration, and you'll be an integral part of our mission to stop preventable blindness.
Key Responsibilities
* Encounter Management: Complete all necessary encounters for various practices, ensuring accurate data entry in the appropriate Electronic Health Record (EHR) systems.
- Optometrist Referral Processing: Manage the referral process for optometrists by entering referrals from the EHR into Salesforce. Perform benefits verification prior to sending information to the Enrollment Manager.
- Out-of-Pocket (OOP) Cost Ticket Requests: Address tickets related to OOP costs as generated by the Customer Care (CC) team.
- Eligibility Queries: Respond to eligibility-related questions from the Enrollment Team as needed, utilizing EHR data.
Essential Qualifications
* Resourcefulness: Ability to find solutions to problems independently.
- Detail-Oriented: Strong focus on accuracy and completeness of work.
- Time Management: Effectively prioritize tasks to meet deadlines.
- Team Player: Collaborate with team members to achieve shared goals.
- Ability to maintain focus in a repetitive work environment.
- Strong attention to detail to ensure accuracy in data entry.
- Capacity to handle sensitive data with confidentiality.
- Effective time management skills while working remotely.
- Self-starter with the ability to work independently with minimal supervision.
- High School Diploma or GED.
- Minimum of 1 year of administrative, data entry, or equivalent experience.
- Proficient in Microsoft Office or Google Suite, with experience in Excel or Google Sheets.
- Typing speed of 30-40 words per minute.
- Familiarity with Electronic Health Records (EHR), preferably NexTech or Athena.
- Experience with clinical data entry. (Preferred)
- Familiarity with Salesforce. (Preferred)
- Knowledge of full cycle billing or coding processes. (Preferred)
Preferred Qualifications
* Experience working in a healthcare setting.
- Familiarity with HIPAA regulations.
- Experience with data analysis and reporting.
- Strong communication and interpersonal skills.
Work Environment
arenaflex is pleased to provide a remote working environment for our team members. In order to perform the essential functions of this job, remote connectivity is essential. You will need a dedicated remote workspace with either a cable or fiber optic internet connection offering a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person asking your network. Your workspace should be private and offer a low noise level conducive with managing frequent professional conversations and virtual meetings. It is also critical that your workspace be HIPAA compliant. For example, you will want to ensure access to your company-issued PC is restricted, as you may be handling confidential patient data at times. You are typically expected to have your camera on during virtual external and internal meetings, therefore, your surroundings should be optimized for privacy.
Our Culture
At arenaflex, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance.
- Collaboration: Stay connected through regular team meetings and open communication.
- Inclusivity: A diverse team where everyone feels welcome and valued.
- Fun Culture: Engage in chats centered around health, wellness, celebrations, and more.
- Recognition: Regular feedback, performance incentives, and growth opportunities.
Benefits
* Medical insurance for full-time employees
- 8 paid holidays
- Discretionary time off (DTO)
- 401(k)
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
- Employee Wellness Program
How to Apply
If you're passionate about making a difference in the lives of our patients and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to our online portal. We look forward to reviewing your application and discussing this opportunity further. Apply Job!
Disclaimer
This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives. The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification. The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities, and skills required. All employees may be required to perform duties outside their normal responsibilities from time to time, as needed. With the evolution of the organization and this role, the responsibilities of this position may change at any time. Apply for this job