Experienced Customer Support Specialist (WFH) - TECH SUPPORT - arenaflex
Join arenaflex, a global leader in communications and technology, as a Customer Support Specialist and redefine how our customers engage with the latest product offerings, media, and entertainment from the comfort of your home.
About arenaflex
arenaflex is a renowned global leader in the communications and technology industry, dedicated to delivering exceptional customer experiences through innovative products and services. With a rich history of innovation and a commitment to excellence, arenaflex has established itself as a trusted partner for individuals and businesses alike. As a Customer Support Specialist at arenaflex, you will be at the forefront of this mission, providing top-notch technical support to our customers and helping them navigate the ever-evolving world of technology.
Job Summary
We are seeking an experienced Customer Support Specialist to join our team in Alabama. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers, resolving complex issues, and delivering a best-in-class customer experience. This is a unique opportunity to work from home, leveraging your technical expertise and customer service skills to make a real impact on our customers' lives.
Key Responsibilities
As a Customer Support Specialist at arenaflex, you will be responsible for:
- Providing technical support to our customers via phone, email, or chat, resolving complex issues related to our products and services
- Troubleshooting and resolving customer-impacting issues, including voice and data issues, network conditions, connectivity, devices, applications, provisioning, and billing
- Assisting customers with products and services, such as laptop connect services, air cards, USB devices, initial setup, and configuration of arenaflex-provided software and applications
- Proactively engaging with our T3 support team to address and resolve issues
- Remaining proficient in all billing, rate plan, and feature matters
- Handling wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
WFH Requirements
As a Work-from-Home (WFH) Customer Support Specialist, you will be required to:
- Have verified internet service (secure, reliable, and dedicated high-speed internet is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
- Maintain your workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
- Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Preferred Qualifications
While not required, we prefer candidates with:
- 6 months to 1 year of customer service/sales work experience
- Familiarity with Windows computers
- An ability to deliver regular and reliable attendance
What's in it for you?
As a Customer Support Specialist at arenaflex, you will enjoy:
- Paid-training that you'll be required to complete from home, as well as resources to encourage your career growth
- A competitive compensation package, with variant pay dependent on experience
- An amazing benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
- 50% employee discount on eligible arenaflex wireless plans (up to two accounts per employee) and wireless accessories, arenaflex wireless home phone and internet (up to 10 lines), and arenaflex phone (formerly U-verse Voice) and Digital Life
- 4-6 weeks of paid training on the latest technology, devices, and our entire lineup of products, services, and promotions
Join our team today!
If you're ready to take your career to the next level and join a global leader in communications and technology, apply now! As a Customer Support Specialist at arenaflex, you will have the opportunity to work from home, leverage your technical expertise and customer service skills, and make a real impact on our customers' lives.
Expected salary:
Location: Alabama
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