Experienced Patient Care Advocate - Remote Opportunity with Walgreens Careers

At Walgreens, we're committed to delivering exceptional patient care and experiences that exceed our customers' expectations. As a key member of our remote team, the Patient Care Advocate plays a vital role in ensuring that patients receive the best possible care and support throughout their journey with us. If you're a motivated and compassionate individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

About Walgreens Careers

Walgreens is a leading healthcare company that's dedicated to helping people live healthier lives. With a rich history of innovation and a commitment to excellence, we're proud to be a trusted partner in the healthcare industry. Our team of dedicated professionals is passionate about delivering exceptional patient care and experiences that exceed our customers' expectations.

Job Summary

As a Patient Care Advocate, you'll be the first point of contact for patients and stakeholders, providing support and guidance on a range of topics, including prescriptions, clinical services, billing inquiries, feedback, and suggestions. You'll work collaboratively with our team to ensure that patients receive the best possible care and support, and that their experiences with us are positive and memorable.

Key Responsibilities

As a Patient Care Advocate, your key responsibilities will include:

• Receiving inbound calls and performing outbound calls to patients or physician's offices regarding orders for medications, pharmacy services, and any other non-clinical inquiries.
• Adding or updating insurance and pharma information in patient's records, or collecting insurance information and alerting appropriate teams to update the patient's account.
• Creating patient activities as reminders for follow-up tasks, including but not limited to: + Follow-up calls for patients + Initiating discharge of services + Contacting a patient's doctor office + Mailing a letter to a patient
• Completing client and/or pharma-specific duties to satisfy the needs and expectations of customers.
• Working collaboratively on disease-focused teams to provide best-in-class customer service.
• Connecting patients with pharmacists for counseling and clinical inquiries as required.
• Completing all additional special handling duties as assigned, including but not limited to: + Drug shipment notifications + Adverse Drug Event Reports
• Escalating calls to clinicians, insurance verification teams, specialized teams as required.
• May work on special projects and/or programs, provide bi-lingual support, and be cross-trained in other departments, including but not limited to: + Specialized teams + Support teams + New patient/enrollment teams

Essential Qualifications

To be successful in this role, you'll need to possess the following essential qualifications:

• 2+ years of experience in a customer-facing role, preferably in a healthcare or pharmaceutical setting.
• Strong communication and interpersonal skills, with the ability to build rapport with patients and stakeholders.
• Excellent problem-solving and critical thinking skills, with the ability to navigate complex situations and provide effective solutions.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong technical skills, including proficiency in Microsoft Office and other software applications.
• Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork.

Preferred Qualifications

While not essential, the following qualifications would be highly desirable:

• Experience working in a remote or virtual environment.
• Certification in a relevant field, such as pharmacy or healthcare.
• Bilingual or multilingual skills, with the ability to communicate effectively with patients and stakeholders from diverse backgrounds.
• Experience working with electronic health records (EHRs) and other healthcare software applications.
• Strong analytical and data analysis skills, with the ability to interpret and present data to stakeholders.

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Strong customer service skills, with the ability to build rapport and provide exceptional support to patients and stakeholders.
• Excellent communication and interpersonal skills, with the ability to navigate complex situations and provide effective solutions.
• Strong problem-solving and critical thinking skills, with the ability to analyze data and provide insights to stakeholders.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong technical skills, including proficiency in Microsoft Office and other software applications.
• Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork.

Career Growth Opportunities and Learning Benefits

At Walgreens, we're committed to helping our employees grow and develop their careers. As a Patient Care Advocate, you'll have access to a range of learning and development opportunities, including:

• On-the-job training and coaching from experienced colleagues.
• Opportunities for professional development and advancement within the company.
• Access to online training and development resources, including webinars and online courses.
• Mentorship and coaching from experienced colleagues and leaders.

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from anywhere, at any time, as long as you have a reliable internet connection. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity. We're committed to creating a work environment that's inclusive, supportive, and empowering, where employees can grow and thrive.

Compensation, Perks, and Benefits

As a Patient Care Advocate, you'll receive a competitive salary and a range of benefits, including:

• A comprehensive benefits package, including medical, dental, and vision insurance.
• A 401(k) retirement savings plan, with company match.
• Paid time off and holidays.
• Access to employee discounts and perks, including discounts on Walgreens products and services.
• Opportunities for professional development and advancement within the company.

Conclusion

If you're a motivated and compassionate individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity. As a Patient Care Advocate, you'll have the chance to make a real difference in the lives of our patients and stakeholders, while growing and developing your career in a dynamic and supportive environment. Apply now to join our team and start your journey with Walgreens Careers! Apply for this job Apply tot his job Apply To this Job