Experienced Third Shift Customer Solutions Representative (FULLY REMOTE) - Join arenaflex's Dynamic Team

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Third Shift Customer Solutions Representative, you'll play a vital role in our customer-centric approach, providing top-notch support to our valued clients. If you're a motivated and customer-focused individual with a passion for problem-solving, we invite you to join our dynamic team.

About arenaflex

arenaflex is a leading provider of innovative solutions, dedicated to empowering our customers with cutting-edge technology and unparalleled support. Our commitment to excellence has earned us a reputation as a trusted partner in the industry. As a fully remote team member, you'll enjoy the flexibility to work from the comfort of your own home while being part of a collaborative and dynamic work environment.

Job Summary

We're seeking an experienced Third Shift Customer Solutions Representative to join our team, working a 3:30pm-12:00am schedule, Tuesday through Saturday. As a key member of our customer service team, you'll be responsible for providing exceptional support to our clients, dispatching calls to technicians, and performing various administrative duties. If you're a customer-focused individual with a passion for delivering outstanding results, we encourage you to apply.

Key Responsibilities

As a Third Shift Customer Solutions Representative, your key responsibilities will include:

• Answering inbound phone calls to schedule jobs and handle customer service inquiries
• Initiating outbound phone calls for scheduling of service calls
• Handling various customer inquiries and requests efficiently and accurately
• Dispatching the correct technician (based on qualifications, geography, customer preference) to each job
• Utilizing Service Titan & ClearPath software to effectively plan and dispatch jobs
• Proactively communicating with customers regarding estimated arrival times, technician details, etc.
• Communicating with technicians regarding availability, expected completion time, etc.
• Ensuring accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
• Performing a variety of administrative duties as requested by your direct supervisor and other managers in the company
• High interaction with service technicians and various customers from residential to commercial
• Other duties as assigned

Essential Qualifications

To be successful in this role, you'll need:

• High school diploma or equivalent (GED)
• Minimum of 3 years relevant work experience in a customer service environment
• Must live in Illinois and be able to reliably commute to McHenry, IL each day for training
• Previous dispatch experience a plus
• Strong verbal and written communication skills
• Plumbing, Electric & HVAC experience a Plus
• Attention to detail
• Ability to manage priorities and workflow
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Proficient in Microsoft Office
• Ability to work from home efficiently
• Ability and willingness to work nights and weekends

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Previous experience working in a fast-paced customer service environment
• Strong technical skills, including proficiency in Service Titan & ClearPath software
• Experience working with a variety of customers, including residential and commercial clients
• Strong problem-solving skills and ability to think critically

Skills and Competencies

To succeed in this role, you'll need to possess:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities and deadlines
• Strong technical skills, including proficiency in Microsoft Office and Service Titan & ClearPath software
• Ability to work in a fast-paced environment and adapt to changing priorities

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their skills. As a Third Shift Customer Solutions Representative, you'll have access to:

• On-site training facility for continuous employee development
• Tuition reimbursement program
• Opportunities for career advancement and professional growth
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

As a fully remote team member, you'll enjoy the flexibility to work from the comfort of your own home while being part of a collaborative and dynamic work environment. Our company culture is built on a foundation of:

• Customer-centric approach
• Collaborative and supportive team environment
• Emphasis on continuous learning and development
• Recognition and rewards for outstanding performance
• Flexible work arrangements and work-life balance

Compensation, Perks, and Benefits

As a Third Shift Customer Solutions Representative, you'll enjoy a competitive compensation package, including:

• Starting at $20.00/hour
• Medical, dental, and vision insurance
• Supplemental AFLAC insurance options
• 401(k) plan with company match
• Company-provided life insurance
• Employee discounts on company-provided services
• Paid time off (PTO)
• Paid holidays
• Tuition reimbursement

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

Join arenaflex's Dynamic Team

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Third Shift Customer Solutions Representative, you'll play a vital role in our customer-centric approach, providing top-notch support to our valued clients. If you're a motivated and customer-focused individual with a passion for problem-solving, we invite you to join our dynamic team. Apply today and take the first step towards a rewarding career with arenaflex! Apply for this job