Experienced Bilingual Spanish/English Customer Experts – Remote Work Opportunity at arenaflex

At arenaflex, we're a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. As a leading provider of customer experience solutions, arenaflex is dedicated to making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. Our collaborative and engaging work environment is the perfect place for you to grow and challenge yourself, discovering your potential can take you anywhere you want to go.

About arenaflex

arenaflex is a company that values its employees and offers a range of benefits to support their well-being and career growth. Some of the benefits of working with arenaflex include:

• Paid Training to help you develop your skills and knowledge
• Competitive Wages to recognize your hard work and dedication
• Full Benefits, including Medical, Dental, Vision, 401k, and more, to ensure your financial security
• Paid Time Off to relax and recharge
• Employee wellness and engagement programs to promote a healthy work-life balance

Teleperformance and You

As a Bilingual Spanish/English Customer Expert at arenaflex, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. You will have the chance to grow and challenge yourself, discovering your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company? At arenaflex, the sky is the limit!

Responsibilities

As a Bilingual Spanish/English Customer Expert at arenaflex, your responsibilities will include:

• Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Meeting sales objectives as defined

Qualifications

We're looking for fearless people – people who are inspired to deliver only the best in all that we do. To be successful in this role, you will need:

• Bilingual Spanish/English
• 6 months customer service experience minimum
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• 6 months Call Center experience, preferred
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills
• 6 months sales experience minimum
• Able to work independently
• Ability to work in a constantly changing and fast-paced environment
• Ability to stay composed and objective
• Strong listening skills
• Superior negotiating skills

Work from Home Requirements

To work from home as a Bilingual Spanish/English Customer Expert at arenaflex, you will need:

• Internet Connection Requirements:

+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps + Minimum subscribed upload rate equal to or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms + Proof of internet speed required

• Clean and quiet workspace

Employment Type

This is a full-time employment opportunity.

Apply Now

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join the arenaflex team. Apply for this job