Experienced Customer Service Representative - Sales Hybrid Role - Delivering Exceptional Customer Experiences and Driving Sales Growth in a Dynamic and Supportive Environment at arenaflex

Introduction to arenaflex

arenaflex is a global leader in communications and technology, dedicated to connecting people, communities, and businesses through innovative products and services. With a rich history spanning nearly 150 years, we have been at the forefront of technological advancements, from the invention of the telephone to the widespread adoption of 5G and Fiber. Our mission is to create connections that change the world, and we are committed to delivering exceptional customer experiences that exceed expectations.

Job Overview

We are seeking an experienced Customer Service Representative - Sales to join our team in a hybrid role, working from our location at 2270 Lakeside Blvd, Richardson, TX 75082, and remotely from home. As a member of our team, you will be the voice of arenaflex, creating meaningful connections with customers, introducing them to the latest technology, services, and offers, and driving sales growth. This is an exciting opportunity to redefine customer service, work in a fast-paced environment, and contribute to the success of our organization.

Key Responsibilities

• Provide exceptional customer service, addressing customer needs, and resolving issues in a timely and effective manner
• Identify upsell opportunities and make personalized recommendations to customers, driving sales growth and meeting monthly sales goals
• Work in a hybrid environment, splitting time between our location and remote work, with flexibility to work any schedule during hours of operation
• Handle new service requests, setting up customers with the latest voice, internet, wireless plans, and devices
• Address existing customer needs, including billing and payment, plan changes, upgrades, and technical support
• Use multiple tools and systems to resolve various service, billing, and payment inquiries, and maintain customer records
• Simplify complex explanations of customer bills, rate plans, and features of arenaflex's products and services
• Perform basic troubleshooting and engage Tier 3 support to resolve customer-impacting issues

Essential Qualifications

• Call center or customer service experience, with a proven track record of delivering exceptional customer experiences
• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours, with occasional overtime required
• Verified internet service, a dedicated work area, and a quiet, distraction-free workspace for remote work
• Ability to work in a fast-paced environment, handling a high volume of calls, chats, emails, or other types of customer interactions
• Strong communication, problem-solving, and analytical skills, with the ability to simplify complex explanations and provide personalized recommendations

Preferred Qualifications

• Experience working in a sales or customer service environment, with a focus on driving sales growth and meeting monthly sales goals
• Knowledge of arenaflex's products and services, including voice, internet, wireless plans, and devices
• Experience working in a hybrid or remote work environment, with the ability to self-motivate and work independently
• Strong technical skills, with the ability to learn and adapt to new tools and systems

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative - Sales, you will have access to paid training and additional resources to support your success in your new role. You will also have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. With a strong focus on career development, you will have the chance to advance your career and take on new challenges, with opportunities for advancement and professional growth.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment, with a strong focus on teamwork, collaboration, and innovation. We are committed to creating a culture that is inclusive, diverse, and respectful, with a focus on delivering exceptional customer experiences. Our employees are our greatest asset, and we are dedicated to providing a work environment that is engaging, challenging, and rewarding. With a range of employee benefits, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, and paid time off, we are committed to supporting the well-being and success of our employees.

Compensation, Perks, and Benefits

As a Customer Service Representative - Sales at arenaflex, you can expect a competitive salary, with a weekly salary range of $600.00 - $696.50, and up to $36,000 in commissions yearly if all sales goals are met. You will also have access to a range of benefits, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays. With employee discounts on eligible arenaflex mobility plans and accessories, internet, and phone, you will also have the opportunity to save money on the products and services you use every day.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences and driving sales growth, we encourage you to apply for this exciting opportunity. As a Customer Service Representative - Sales at arenaflex, you will have the chance to work in a dynamic and supportive environment, with a range of benefits and opportunities for career growth and development. Don't miss out on this opportunity to join our team and contribute to the success of arenaflex. Apply today!