Experienced Data Entry Clerk, MSO – Warranty Claims and Customer Service Support

At arenaflex, we're driven by a passion for delivering exceptional healthcare solutions to our customers. As a leading provider of healthcare products, services, and solutions, we're committed to fostering a culture of innovation, collaboration, and mutual respect. We're now seeking an experienced Data Entry Clerk, MSO to join our team and contribute to our mission of making the world a healthier place.

About arenaflex

arenaflex has a rich history that spans over 90 years, dating back to the Great Depression when our founder, Henry, borrowed $500 to start a corner pharmacy in Queens, New York. From humble beginnings, we've grown into a Fortune 500 Company, serving over 1 million customers in 33 countries and territories. Our network of trusted advisors provides more than 300 valued solutions that help improve operational success and clinical outcomes. We're proud of our commitment to our Team Schein Values, which prioritize the wellness of our team, community involvement, and a safe space for individuals to develop and contribute authentically.

Job Summary

As an Experienced Data Entry Clerk, MSO, you'll play a critical role in supporting our customer service team by accurately entering work orders for dental and laboratory handpieces. You'll review work orders to verify customer warranty claims, complete warranty work for various vendors, and act as a backup to our Customer Service Representatives during periods of high call volume. If you're a detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Enters work orders for dental and laboratory handpieces into various software programs, ensuring accuracy and attention to detail

• Reviews work orders to verify customer warranty claims, resolving any discrepancies or issues that may arise
• Accurately completes warranty work for various vendors, tracking items to ensure accuracy and efficiency
• Acts as a backup to our Customer Service Representatives, assisting with taking overflow telephone calls during periods of high call volume
• Works closely with our customer service team to resolve customer inquiries and issues in a timely and professional manner
• Participates in special projects and performs other duties as required to support the growth and success of our organization

Work Experience

* Previous experience in a relevant position, such as data entry or customer service, is highly desirable

• Experience using Microsoft Office (Word, Excel) is preferred, but not required

Preferred Education

* High School degree or equivalent is required

Knowledge, Skills & Competencies

* Ability to read, understand, and perform standard procedures and work instructions

• Basic math and logic skills required
• Basic computer skills and software use (email, document prep, and spreadsheets) desired
• Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
• Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously

Travel / Physical Demands

* Travel is typically not required for this position

• The position typically works in an office environment with stable environmental conditions
• While performing the duties of this job, the employee routinely is required to sit for extended periods of time; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, stretch, and lift up to 15 pounds

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to providing opportunities for career growth and development, with a focus on promoting from within

• We offer a range of training and development programs to help you build your skills and advance your career
• Our team is passionate about learning and growth, and we encourage collaboration and knowledge-sharing across departments and teams

Work Environment and Company Culture

* arenaflex is a dynamic and fast-paced organization that values innovation, collaboration, and mutual respect

• We're committed to creating a safe and inclusive work environment that supports the wellness of our team members
• Our company culture prioritizes community involvement, diversity, and inclusion, with a focus on making a positive impact in the world

Compensation, Perks, and Benefits

* arenaflex offers a competitive compensation package, including a salary, benefits, and perks

• We're committed to providing a range of benefits that support the wellness and success of our team members, including health insurance, retirement plans, and paid time off
• Our team members enjoy a range of perks, including flexible work arrangements, professional development opportunities, and access to cutting-edge technology and tools

How to Apply

If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our careers website at [www.arenaflex.com/careers](http://www.arenaflex.com/careers). We're an equal opportunity employer and welcome applications from diverse candidates. Apply for this job