Rewritten Job Title:
Experienced Customer Service Specialist – Government and Corporate Affairs Liaison
Rewritten Job Description:
Join the arenaflex Team: A World of Possibilities Awaits
Are you ready to embark on a new journey, one that combines your passion for customer service with your desire to make a meaningful impact in the world of government and corporate affairs? Look no further than arenaflex, a leading organization that values innovation, inclusivity, and excellence. As a Customer Service Specialist – Government and Corporate Affairs Liaison, you'll have the opportunity to travel the world, grow your expertise, and become the best version of yourself.About arenaflex
At arenaflex, we're more than just a company – we're a family. We're a team of dedicated professionals who share a common goal: to provide exceptional service to our customers and to make a positive impact on the world around us. With a global network of over 6,800 daily flights to 365 destinations, we're the perfect choice for anyone who loves to travel and explore new horizons.About the Role
As a Customer Service Specialist – Government and Corporate Affairs Liaison, you'll be a key member of our Corporate Affairs Team within the Government Affairs Division. Your primary responsibilities will include:- Promoting and selling air travel on arenaflex
- Preparing itineraries, computing fares, issuing refunds, and preparing and issuing tickets
- Answering inquiries regarding general travel information and resolving customer problems in a mutually beneficial manner
- Communicating with customers over the phone when researching passenger complaints, advising of cancelled or delayed flights
- Communicating new rules, policies, and procedures that would affect the customer
What You'll Need for Success
To excel in this role, you'll need:- A Bachelor's degree in a relevant field or equivalent experience/training
- Excellent leadership, organizational, and customer contact skills
- Knowledge of Native SABRE
- The ability to be resourceful and creative at immediate problem resolution
- A high level of initiative, good judgment, and dependability
- Satisfactory attendance
What You'll Get
As a valued member of the arenaflex team, you'll enjoy a range of benefits, including:- Travel Perks: Explore the world with your family and friends on over 6,800 daily flights to 365 destinations
- Health Benefits: Access comprehensive health, dental, prescription, and vision benefits, plus virtual doctor visits and flexible spending accounts
- Wellness Programs: Stay healthy and motivated with our wellness programs, resources, and support
- 401(k) Program: Enjoy employer contributions to your 401(k) program after one year