Experienced Healthcare Customer Service Representative - Remote USA Opportunity at arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Healthcare Customer Service Representative working remotely, you'll be a vital part of our team, bringing humanity to business and making a real difference in the lives of our customers. If you're a compassionate and customer-focused individual with a passion for helping others, we want to hear from you!

About arenaflex

arenaflex is a leading provider of customer experience solutions, dedicated to helping companies build engaged, pleased, and profitable customer experiences powered by our unique combination of humanity and technology. With a rich history dating back to 1982, we've had the privilege of working with some of the world's most iconic and hypergrowth brands, delivering exceptional customer experiences that start with our talented team members like you.

Our Culture

At arenaflex, we're proud to be a Great Place to Work certified company, recognized for our amazing purpose, team, and company culture. Our employees have spoken, and we're thrilled to hear that they love working with us! We're a community-minded organization that encourages giving back, and we're committed to creating an inclusive culture where everyone feels valued, belonging, and comfortable being their authentic selves.

What You'll Be Doing

As a Healthcare Customer Service Representative, you'll be the spark that brightens days and ignites careers. You'll be responsible for:

• Bringing your passion and strong product and brand knowledge to recommend upgrades to customers' health plans
• Conducting research and making outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
• Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information
• Providing exceptional customer service, ensuring that every interaction is a positive and memorable experience

What You Bring to the Role

To succeed in this role, you'll need:

• 6 months or more of customer service experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• High school diploma or equivalent
• Computer experience
• High-speed internet (> 15 mbps)
• A USB wired headset (or a compatible headset of your choice)
• A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in

What You Can Expect

As a Healthcare Customer Service Representative at arenaflex, you can expect:

• Supportive career development and professional growth opportunities
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• A base wage range of $16 per hour, plus performance bonus opportunities
• A comprehensive benefits package, including PTO, tuition reimbursement, health and wellness incentives (visit https://www.hellottecbenefits.com for more information)

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching and engagement, to 1000s of free courses to support your career growth, we're invested in your success. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.

Reporting Structure

You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.

Equal Opportunity Employer

arenaflex is proud to be an equal opportunity employer, where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

Apply Now!

If you're a motivated and customer-focused individual with a passion for helping others, we want to hear from you! Apply now to join our team of talented Healthcare Customer Service Representatives and start making a real difference in the lives of our customers. Apply Job! Apply for this job