Experienced Full Stack Customer Service Representative – Scheduling Operations for arenaflex

At arenaflex, we're more than just a company – we're a team of passionate professionals dedicated to making a difference in the lives of people in the trades. With a strong focus on customer satisfaction and a commitment to excellence, we're seeking an experienced and motivated Customer Service Representative to join our dynamic team. As a key member of our scheduling operations, you'll play a vital role in ensuring that our customers receive exceptional service and that our technicians are equipped to deliver top-notch results.

About arenaflex

arenaflex is a rapidly growing business that prides itself on its commitment to genuine care and customer satisfaction. We believe in doing the right thing and serving our customers and their employees with empathy and understanding. Our team is comprised of experienced professionals who share a passion for delivering exceptional results and making a positive impact in the lives of our customers.

Who We're Looking For

We're seeking a highly motivated and customer-focused individual who is eager to take on new challenges and grow their career. As a Customer Service Representative, you'll be responsible for managing the day-to-day scheduling operations, ensuring that jobs are ready for scheduling, and providing exceptional customer service. If you're a team player with a growth mindset, excellent communication skills, and a passion for delivering results, we want to hear from you!

Responsibilities

As a Customer Service Representative, your key responsibilities will include:

• Overseeing day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
• Coordinating scheduling of technicians for service calls, installations, and repairs
• Dispatching technicians to job sites in a timely and efficient manner
• Monitoring technician schedules and adjusting as needed to accommodate emergencies or last-minute changes
• Serving as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
• Ensuring excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
• Organizing and maintaining systems for documents, invoices, and client records
• Processing payments from customers and following up on overdue accounts as necessary
• Assisting in setting up and implementation of ServiceTitan
• Additional responsibilities to support the growth of the company

Minimum Skills and Experience Required

To be successful in this role, you'll need:

• Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
• Proficiency in Google Suite, Slack, and in dispatching software such as ServiceTitan
• Excellent time management skills and the ability to multitask and prioritize work
• Attention to detail and problem-solving skills
• Excellent communication with customers, suppliers, and team members
• Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers
• Must have a clear background check

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience working in a fast-paced environment with multiple priorities and deadlines
• Proven ability to meet or exceed set goals and targets
• Familiarity with customer relationship management (CRM) software
• Experience working with a team to achieve common goals and objectives

What We Offer

As a valued member of our team, you'll enjoy:

• Competitive hourly rate of $13.00 - $17.00 per hour
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Access to ongoing training and education opportunities

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and well-being of our team members. Our office is a collaborative and dynamic space where you'll have the opportunity to work with a talented and motivated team. We're proud of our company culture, which is built on a foundation of respect, empathy, and open communication.

How to Apply

If you're a motivated and customer-focused individual who is eager to take on new challenges and grow your career, we want to hear from you! Please submit your application, including your resume and a cover letter, through our online application portal. We can't wait to hear from you!

Note

Please allow our hiring team time to process all applications. We'll be in touch if we have any questions or if we'd like to schedule an interview. Thank you for your patience and understanding. Apply for this job