Experienced Full-Time Customer Service Representative – Insurance Sales and Account Management

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented and dedicated individual to join our team as a Full-Time Customer Service Representative. As a key member of our customer-facing team, you will play a vital role in building and maintaining strong relationships with our customers, ensuring their satisfaction, and driving business growth.

About arenaflex

arenaflex is a dynamic and innovative company that prides itself on its commitment to customer satisfaction and employee well-being. With a strong presence in Tulsa, Oklahoma, we're a leading provider of insurance solutions, and we're passionate about delivering exceptional service to our customers. Our team is made up of talented and motivated individuals who share our vision of creating a positive and supportive work environment.

Job Summary

As a Full-Time Customer Service Representative, you will be responsible for managing customer accounts, providing exceptional service, and driving business growth through sales and account management. You will be the face of arenaflex, interacting with customers, answering their queries, and resolving any issues that may arise. Your positive attitude, proactive sales skills, and dedication to customer satisfaction will make you a perfect fit for this role.

Responsibilities

As a Full-Time Customer Service Representative, your key responsibilities will include:

• Developing insurance quotes, making sales presentations, and closing sales to drive business growth
• Processing customer policy change requests and ensuring seamless transitions
• Securing all trailing documents from customers and maintaining accurate records
• Handling all incoming claim calls from customers and following up to ensure resolution
• Completing Evidence of Insurance requests and providing customers with necessary documentation
• Greeting all customers in a friendly and helpful manner, creating a positive first impression
• Taking premium payments from customers and maintaining accurate records
• Treating each customer contact as a cross-sell and up-sell opportunity, including financial products
• Verifying phone numbers, addresses, and email addresses with each customer contact and updating customer information
• Answering incoming phone calls on the first ring and returning all phone messages promptly
• Maintaining knowledge of new products and services to provide customers with the best possible solutions
• Providing exceptional customer service and support, resolving any issues that may arise
• Building and maintaining strong relationships with customers, driving business growth through account management

Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• An upbeat, positive, and enthusiastic attitude, with a passion for delivering exceptional customer service
• The ability to create relationships from a cold start, building trust and rapport with customers
• Proficiency in multi-tasking, following through, and following up to ensure seamless customer experiences
• Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
• The ability to multi-task, prioritizing tasks and managing time effectively to meet customer needs
• Professional phone etiquette, with a focus on providing exceptional customer service over the phone
• Great customer service skills, with a focus on resolving issues and providing solutions
• Problem-solving capabilities, with the ability to think critically and creatively to resolve customer issues

Preferred Qualifications

While not essential, the following qualifications and skills would be beneficial in this role:

• Experience in insurance sales and account management, with a strong understanding of insurance products and services
• Proficiency in CRM software, with the ability to manage customer relationships and data
• A strong understanding of sales and marketing principles, with the ability to drive business growth through sales and account management
• A passion for learning and professional development, with a focus on staying up-to-date with industry trends and best practices

Benefits and Perks

As a valued member of our team, you will enjoy a range of benefits and perks, including:

• Annual base salary + commission + bonus opportunities, with a focus on driving business growth and rewarding performance
• Paid time off (PTO), with a focus on work-life balance and employee well-being
• Life insurance, dental insurance, and vision insurance, with a focus on protecting your health and well-being
• A Mon-Fri schedule, with evenings off to enjoy your personal time
• Career growth opportunities, with a focus on professional development and advancement
• Hands-on training, with a focus on equipping you with the skills and knowledge you need to succeed
• A supportive and collaborative work environment, with a focus on teamwork and employee engagement

How to Apply

If you're a motivated and dedicated individual with a passion for delivering exceptional customer service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Equal Opportunities Employer

arenaflex is an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. Apply for this job