Experienced Customer Service/Repair Representative – Digital Industries
At arenaflex, we're a pioneering technology leader with a rich history of innovation, spanning over 130 years. Our five focused business units – Electrification, Industrial Automation, Motion, Power Grids, and Robotics & Discrete Automation – have enabled us to become a Global Fortune 500 company, operating in over 100 countries. Our mission is to provide the best products for digital industries, continually innovating a comprehensive range of products, systems, and services that increase energy efficiency, reliability, and productivity for our industrial, utility, and infrastructure customers.
Join arenaflex's Team of Customer Service Professionals
We're seeking an experienced Customer Service/Repair Representative to join our team in Bartlesville, OK. As a key member of our customer service team, you will play a vital role in ensuring our customers receive exceptional service, from repair coordination to delivery. If you're passionate about delivering outstanding customer experiences and have a strong background in customer service and repair management, we encourage you to apply.
Key Responsibilities:
As a Customer Service/Repair Representative, you will be responsible for:
- Coordinating customer property returns for paid repair or warranty processing and shipment
- Managing repairs from customer/channel request through delivery, ensuring timely and efficient execution
- Requesting and entering required information per written process to execute repair
- Managing repair priority with repair techs to meet schedule and Key Performance Indicators (KPIs)
- Leading problem resolution activities, including capacity and material constraints, customer issues, and urgent repair turnaround
- Completing repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring accurate invoices are sent to customers
- Supporting activities that meet KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business
- Running reports, reviewing detailed datasets, and recommending process changes to improve KPI delivery
- Participating and/or leading improvement activities to meet/exceed service goals
- Supporting other roles or tasks as requested by management
Essential Qualifications:
* Bachelor's Degree
- 2-5 years of experience in customer service, repair management, or a related field
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Proficiency in using computer software and systems, including repair management systems
Preferred Qualifications:
* 2 years of experience in repair order management
- 2 years of experience in customer service
- 2 years of experience in managing repair priorities for customers
- 2 years of experience in documentation and reports
- 2 years of experience in problem resolution activities
Skills and Competencies:
* Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work in a team environment and prioritize tasks effectively
- Proficiency in using computer software and systems, including repair management systems
- Strong attention to detail and organizational skills
- Ability to adapt to changing priorities and deadlines
Career Growth Opportunities and Learning Benefits:
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service/Repair Representative, you'll have opportunities to:
- Develop your skills and knowledge in customer service, repair management, and problem-solving
- Participate in training and development programs to enhance your performance and career growth
- Collaborate with cross-functional teams to improve processes and services
- Contribute to the development of new initiatives and projects that drive business growth and innovation
Work Environment and Company Culture:
arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our customers and the community. We offer a collaborative and supportive work environment, with opportunities for growth and development.
Compensation, Perks, and Benefits:
* Competitive hourly rate: $22.00 - $25.00 per hour
- Comprehensive benefits package, including:
+ 401(k) plan + Dental insurance + Health insurance + Vision insurance
- Opportunities for career growth and development
- Collaborative and supportive work environment
How to Apply:
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We thank all candidates for their interest, but only those selected for an interview will be contacted. Apply for this job